Bhavya Arora

Experience

• 

  HP

  Apr 2011 - Oct 2014

  Project Lead

  • Taking Care of 30-35 Service Centers operations of Delhi/NCR region at 1st Level from HP.• Handling Management Escalations E2E with Backend Team and customers.• Taking care of key Matrix like Open CSO, FHT (Field Hold Time), PPMC(Part per machine Consumed). PPMD( Part Per Machine Demanded), Re- Repair in 30 days, TCE( Total Customer Experience), etc.• Monthly Auditing Service center Performances along with Manager s.• Preparing Performance trends monthly/Quarterly/Half yearly & yearly for all Service Centers.• Conducting Monthly Process Training for all Major Service Centers .• Working on Cost Management Programs along with Manager and teams. Show less

• 

  IQor

  Oct 2014 - now

  • Leading a team of 50+ team members ( 40 field engineer & 15+ backend staff)• Heading HP Service operation & Flipart operation for Delhi location customer’s• Taking care for HP Walk In & Door step customer ‘s• Taking care of key Matrix like Open CSO, FHT (Field Hold Time), PPMC(Part per machine Consumed). PPMD( Part Per Machine Demanded), Re- Repair in 30 days, TCE( Total Customer Experience), etc.• Preparing Performance trends monthly/Quarterly/Half yearly & yearly for all Service Centers.• Conducting Monthly Process Training for all Major Service Centers .• Working on Cost Management Programs along with Manager and teams. Show less • Leading a team of 50+ team members ( 40 field engineer & 15+ backend staff)• Heading HP Service operation & Flipart operation for Delhi location customer’s• Taking care for HP Walk In & Door step customer ‘s• Taking care of key Matrix like Open CSO, FHT (Field Hold Time), PPMC(Part per machine Consumed). PPMD( Part Per Machine Demanded), Re- Repair in 30 days, TCE( Total Customer Experience), etc.• Preparing Performance trends monthly/Quarterly/Half yearly & yearly for all Service Centers.• Conducting Monthly Process Training for all Major Service Centers .• Working on Cost Management Programs along with Manager and teams. Show less

  • Brand Manager

    Oct 2014 - now

  • Branch Manager

    Oct 2014 - now