Cody Campbell, MM

Experience

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  KXCV/KRNW

  Aug 2003 - May 2005

  On-Air radio broadcaster
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  DST Systems

  Jul 2007 - Jun 2010

  Mutual Funds & Securities representative

  •Managed multiple projects simultaneously ensuring high quality and efficient result•Developed new and creative methods for motivating call center positive behaviors •Planned, organized, and directed all programs and daily activities in department

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  University of Phoenix

  Jun 2010 - Sept 2016

  Senior ReEntry Representative

  •2+ years experience managing and leading call center team and establishing culture of quality and excellence•Received national/regional recognition and award for outstanding customer service •Communicated departmental/company standards, expectations, goals, changes, and policies to associates •Maintained and enhanced overall retention and enrollment through effective communication, fair and consistent treatment, respect for the individual, and establishment of clear expectations and accountability•Prioritized and organized work sufficiently to assure deadlines are met and goals accomplished in a matter that exceeds expectations •Analyzed call data and call data to identify and improve individual, team and department performance•Proven success in accounts receivable collections and outstanding balance reduction in an efficient and safe manner, in compliance with all relevant standards and guidelines•Ensure compliance with laws, regulations, and policies outlined by government regulations Show less

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  1st Rate Home Mortgage, Inc.

  Oct 2016 - Jun 2021

  Mortgage Loan Officer
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  Allied First Bank

  Jul 2021 - Jul 2022

  Sales Manager
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  BrightView Landscapes

  Aug 2022 - Apr 2024

  Account Manager

  Oversee successful operation of landscaping team and growing list of properties generation more than $1M annual revenue.

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  True North Outdoor

  Apr 2024 - now

  Account Manager