Sonu Singh

Experience

• 

  VinZero - Capricot Technologies

  Jan 2011 - Sept 2022

  • Installation and support of Autodesk, Bentley, Adobe, Trimble, and Microsoft software to Customer end.•Internal IT support, resolving all IT issues• Managing and Troubleshooting of LAN, Desktop and Server Environment.• Configure mail clients using Outlook Express & Microsoft Outlook. • Installation, configuration, and maintenance of systems on Windows Environment including Installation of new desktops and Laptops (Windows 11,10, 7, Vista, windows 2000, Windows XP,).• Installation and Maintenance of Windows based Servers. • • Troubleshooting and maintenance of Desktop and Networking.• Installation and Maintenance of different types of LAN Printers. • Installation and Maintenance of LAN. • Troubleshooting peripherals of a computer. • Handling network of computers that include Windows 2008 Server, Windows 2008 Professional, Windows 7, 8,8.1,10,11 and XP.• Troubleshooting of Hardware and Network issues.• Installation and Configuration of Software’s and Hardware maintenance. • Assembling of computer.• Preparing and maintaining documents on procedures, policies and plans for systems and network.• Troubleshooting OS Related Problem, Printer Installation & Mapping and Troubleshooting of Network Drive.• Managing and troubleshooting of our internal and external support Systems.• Resolve all kind of Problem Related Microsoft Exchange Outlook, Mails Support.• Configuration of Domain Join & Users PC, Managing Network Printer..• Security Packages: - installation and troubleshooting of most top brand antivirus and security endpoint solutionCompleted outside installation and troubleshooting of Autodesk Product in RISL over 60+ rural offices in Rajasthan.Experience in Microsoft VLSC portal and office 365 admin and console portal, hyper V virtualization computingExpertise’s in license and installation troubleshooting in Autodesk, Adobe, Trimble, Bentley, Coral & etc OEM. Show less • Installation and support of Autodesk, Bentley, Adobe, Trimble, and Microsoft software to Customer end.• • Internal IT support, resolving all IT issues• Managing and Troubleshooting of LAN, Desktop and Server Environment.• Configure mail clients using Outlook Express & Microsoft Outlook. • Installation, configuration, and maintenance of systems on Windows Environment including Installation of new desktops and Laptops (Windows 11,10, 7, Vista, windows 2000, Windows XP,).• Installation and Maintenance of Windows based Servers. • • Troubleshooting and maintenance of Desktop and Networking.• Installation and Maintenance of different types of LAN Printers. • Installation and Maintenance of LAN. • Troubleshooting peripherals of a computer. • Handling network of computers that include Windows 2000 Server, Windows 2000 Professional, Windows 98 and XP.• Troubleshooting of Hardware and Network issues.• Installation and Configuration of Software’s and Hardware maintenance. • Assembling of computer.• Preparing and maintaining documents on procedures, policies and plans for systems and network.• Troubleshooting OS Related Problem, Printer Installation & Mapping and Troubleshooting of Network Drive.• Managing and troubleshooting of our internal and external support Systems.• Resolve all kind of Problem Related Microsoft Exchange Outlook, Mails Support.• Configuration of Domain Join & Users PC, Managing Network Printer..• Security Packages: - Trend Micro, MacAfee Antivirus, Kaspersky. Show less

  • Senior Technical Support Executive

    Sept 2017 - Sept 2022

  • Technical Support Executive

    Jan 2011 - Sept 2017
• 

  ARK Infosolutions Pvt. Ltd.

  Sept 2022 - now

  Senior Executive-Technical Support (Ansys Division)

  Providing installation and licensing activation & troubleshooting assistance on ANSYS software to customers.