Sonu Singh

Sonu Singh

Followers of Sonu Singh905 followers
location of Sonu SinghNoida, Uttar Pradesh, India

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  • About me

    Senior Executive- Technical Support at ARK Infosolution Pvt Ltd

  • Education

    • Saraswati Inter College Naharpur Gorakhpur

      2006 - 2008
      12th 56%

      Activities and Societies: Math Stream

    • Patel Smarak Inter Collage Bhatahat Gorakhpur U.P.

      2004 - 2006
      10th Pass Sciense A

      Activities and Societies: Sport

    • IIHT Ltd

      2008 - 2010
      Advance diploma in Computer hardware networking engineering B+

      Completed Advance diploma in Computer hardware networking engineering

    • Deendayal Upadhyay Gorakhpur University

      2011 - 2014
      Bachelor of Arts (BA) Economics

      B.A. from Economics and English

  • Experience

    • VinZero - Capricot Technologies

      Jan 2011 - Sept 2022

      • Installation and support of Autodesk, Bentley, Adobe, Trimble, and Microsoft software to Customer end.•Internal IT support, resolving all IT issues• Managing and Troubleshooting of LAN, Desktop and Server Environment.• Configure mail clients using Outlook Express & Microsoft Outlook. • Installation, configuration, and maintenance of systems on Windows Environment including Installation of new desktops and Laptops (Windows 11,10, 7, Vista, windows 2000, Windows XP,).• Installation and Maintenance of Windows based Servers. • • Troubleshooting and maintenance of Desktop and Networking.• Installation and Maintenance of different types of LAN Printers. • Installation and Maintenance of LAN. • Troubleshooting peripherals of a computer. • Handling network of computers that include Windows 2008 Server, Windows 2008 Professional, Windows 7, 8,8.1,10,11 and XP.• Troubleshooting of Hardware and Network issues.• Installation and Configuration of Software’s and Hardware maintenance. • Assembling of computer.• Preparing and maintaining documents on procedures, policies and plans for systems and network.• Troubleshooting OS Related Problem, Printer Installation & Mapping and Troubleshooting of Network Drive.• Managing and troubleshooting of our internal and external support Systems.• Resolve all kind of Problem Related Microsoft Exchange Outlook, Mails Support.• Configuration of Domain Join & Users PC, Managing Network Printer..• Security Packages: - installation and troubleshooting of most top brand antivirus and security endpoint solutionCompleted outside installation and troubleshooting of Autodesk Product in RISL over 60+ rural offices in Rajasthan.Experience in Microsoft VLSC portal and office 365 admin and console portal, hyper V virtualization computingExpertise’s in license and installation troubleshooting in Autodesk, Adobe, Trimble, Bentley, Coral & etc OEM. Show less • Installation and support of Autodesk, Bentley, Adobe, Trimble, and Microsoft software to Customer end.• • Internal IT support, resolving all IT issues• Managing and Troubleshooting of LAN, Desktop and Server Environment.• Configure mail clients using Outlook Express & Microsoft Outlook. • Installation, configuration, and maintenance of systems on Windows Environment including Installation of new desktops and Laptops (Windows 11,10, 7, Vista, windows 2000, Windows XP,).• Installation and Maintenance of Windows based Servers. • • Troubleshooting and maintenance of Desktop and Networking.• Installation and Maintenance of different types of LAN Printers. • Installation and Maintenance of LAN. • Troubleshooting peripherals of a computer. • Handling network of computers that include Windows 2000 Server, Windows 2000 Professional, Windows 98 and XP.• Troubleshooting of Hardware and Network issues.• Installation and Configuration of Software’s and Hardware maintenance. • Assembling of computer.• Preparing and maintaining documents on procedures, policies and plans for systems and network.• Troubleshooting OS Related Problem, Printer Installation & Mapping and Troubleshooting of Network Drive.• Managing and troubleshooting of our internal and external support Systems.• Resolve all kind of Problem Related Microsoft Exchange Outlook, Mails Support.• Configuration of Domain Join & Users PC, Managing Network Printer..• Security Packages: - Trend Micro, MacAfee Antivirus, Kaspersky. Show less

      • Senior Technical Support Executive

        Sept 2017 - Sept 2022
      • Technical Support Executive

        Jan 2011 - Sept 2017
    • ARK Infosolutions Pvt. Ltd.

      Sept 2022 - now
      Senior Executive-Technical Support (Ansys Division)

      Providing installation and licensing activation & troubleshooting assistance on ANSYS software to customers.

  • Licenses & Certifications

    • Ansys Certified Professional: Products Licensing & Installation

      Ansys
      Nov 2022
      View certificate certificate
    • Ansys Certified Professional: Installation & Licensing Base Technical 2024

      Ansys
      Mar 2024
    • Ansys Certified Professional: Installation & Licensing Base Technical 2025 English

      Ansys
      Mar 2025
    • Ansys Certified Professional: Installation & Licensing 2023

      Ansys
      Feb 2023