Alison Hancock

Experience

• 

  Basildon Borough Council

  Sept 2009 - Oct 2010

  Administrative Assistant

  In this role I performed general office duties which included answering the telephone, filing, computer use, invoicing/purchase ordering, diary management and report/letter writing. I also controlled a pitch booking system, this required me to process applications, quote prices and determine correct spots for the applicants to set up. Another part of my job role was to support 3 managers and the running/organisation of public events. This then led to the management and organisation of my own event. Show less

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  Network Resource Ltd

  Oct 2010 - Jan 2012

  Operations Administrator

  Working in Operations has benefited me to get a feel for a range of different tasks and job roles. In this position, I was solely responsible for procurement. My main focus was quoting, order processing and purchasing IT hardware and software including the management of logistics. I have picked up key skills in communication and building relationships with customers and suppliers. This has enabled me to perform some sales work in improving margin by bartering down prices. I was also responsible for keeping records up to date and proactively renewing contracts/subscriptions. I am fully used to the purchase ordering system and am confident with my accuracy and attention to detail. I understand the importance of buying and selling from an accounting point of view as I have worked closely with this department over my time at this company. I currently work with a range of organisations purchasing HP, Cisco, all types of Microsoft licensing, VMware, Symantec etc. Show less

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  Actimax PLC

  Jan 2012 - Feb 2012

  Installations Co-Ordinator

  My brief time in the Installations department taught me the basics of processing line and data orders. This gave me the understanding of ISDN, ADSL, PSTN, FTTC and EFM. I worked with companies such as Daisy, BT and Gamma.

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  CloudXL

  Feb 2012 - Jun 2013

  The Additional Works Department has now moved into the Operations department. I now continue to manage the email inbox which includes queries, orders and quote requests directly from customers. I also assist the Salesmen with their quotes and orders. I now work closer with the other departments involved with my role such as Accounts, Billing and Contracts. I also process the orders further by requesting stock to be ordered, allocating the parts, organising the Engineers to complete any work by managing their diary and fitting around customer needs, and chasing deliveries. Show less I continued my Additional Works duties as well as being given new customer accounts to manage. I was now looking after around 150 clients and had the increased responsibly of prioritising and making regular visits to clients. I ran sales campaigns and increased my own pipeline, dealt with new business opportunities including upgrades. During this time I was involved in customer and supplier events and undertook Lifesize, Avaya, Mitel and Aruba training. I had targets around generating business from the existing customer base, in particular I was tasked to get all clients on old Axxess telephone systems to upgrade to the Mitel 5000. Show less This role was placed in the Additional Works department where the team had a total target to hit for additional works; this included equipment such as handsets, monitors, PCs, headsets, software, cables etc. We also had individual targets for Network Services orders which were made up of PSTN, ISDN and Data sales. I also had the duty of working closely with the rest of the Salesmen and assisting with completing quotation paperwork and passing large/new business opportunities to them. I managed around 250 accounts and had superior relationships with suppliers and sound familiarity working with corporate companies as well as registered charities, schools and housing associations. Show less

  • Operations Co-Ordinator

    Jan 2013 - Jun 2013

  • Account Manager

    Aug 2012 - Feb 2013

  • Inside Sales Manager

    Feb 2012 - Aug 2012
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  Brendata (UK) Ltd

  Jun 2013 - Aug 2013

  Sales Manager

  This role was mainly new business focused along with managing a few large existing accounts. During my short time here, I have worked with Vendors and Distribution directly to create campaigns to generate new business. In my short time at Brendata, I worked with Netgear and D-Link to design email flyers around wireless and CCTV promotions; then selecting the appropriate sector of our client base to generate new business. I have also generated campaigns around Microsoft Licensing Audits and HP Support with Westcoast. Also as part of my role here, I managed the telesales staff. Show less

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  ADSI

  Oct 2013 - Jul 2015

  Account Manager

  ADSI is one of the leading Centre of Excellence Partners for O2, and also hold partnerships with Vodafone and EE. I specialise in B2B mobile phone contracts, my main role being new business acquisition. As an Account Manager, I specialise in reducing telecom costs for business and maintaining relationships to secure renewal/upgrades of existing contracts. A key part of my role is cold calling for new business to find clients the most suitable network/tariff available. I also have a requirement to contact existing O2 customers to bring across to ADSI and secure their O2 renewal for another contract term. My day to day skills include maintaining and growing a base of around 400 small-medium sized accounts. I take on all of their individual queries and work with both my team and our support parter team at network level to resolve everything as quickly as possible. My personal targets include new connections, GP, landline/broadband, IT support lead generation and any additional products on promotion from the network eg. Microsoft Office 365. Show less

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  Herbert Smith Freehills

  Oct 2015 - now

  • Junior Legal PA

    Apr 2016 - now

  • Administrative Assistant

    Oct 2015 - Apr 2016