Kriangsak Boonchaisri

Experience

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  Control Data (Thailand) Ltd.

  Apr 1988 - Apr 1996

  Section Manager

  - Supervised two IT staff to deliver services for Computer hardware maintenance- Repaired computer hardware and peripheral equipment- Managed computer system installation, prepared computer system environment and infrastructure- Coordinated other business unit to implement IT projects

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  Hewlett-Packard

  Apr 1996 - Aug 2001

  Account Engineer

  - Worked with sale team to present product feature, gather customer requirement designed and present solution- Advised twelve customers to manage their computer system with appropriate processes and procedures- Designed and implemented computer infrastructure system management solution- Delivered software installation and upgrade services- Developed IT consulting services to expand business and increase customer satisfaction- Delivered proactive support to customer in order to reduce system downtime and system interruption. Show less

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  EDS Group

  Aug 2001 - Jan 2004

  Information Analyst

  - Supervised three IT staffs to deliver SAP Basis ongoing support to General Motors regional data center which provide services to many countries in Asia Pacific. There are system installation, system copy, client copy, system health check, system upgrade, database maintenance, authorization maintenance, user maintenance and ad hoc issues.- Managed General Motors data center with maximizes performance and highest system availability. There were preventive suggest action plan to prevent issues that interrupted IT operation with one incident one proactive action plan- Advise General Motors about IT infrastructure project, recommend optimize solution- Coordinated General Motor regional team members for new IT project implementation- Created standardize support model and standard procedure Show less

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  Sun Microsystems

  Jan 2004 - Sept 2006

  Service Account Manager

  - Provide mission critical technical account coordination, support and management to FSI customer- Technical account management assistance to field and internal functional group- Provide a single point of contact (customer advocacy) for technical account management and support service issues in assigned accounts- Ensure customer contract deliverables are fully delivered to enterprise level customers to achieve overall customer satisfaction and highest system availability- Work with solution architecture team to provide optimizes solution- Deliver proactive support to customer in order to reduce system downtime and system interruption Show less

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  Hewlett-Packard

  Sept 2006 - now

  Senior Technical Consultant

  -Present customer about product feature and solution design-Server and Storage Architecture design according to customer requirement- Work with internal service team, System Integration team and partner team to do system migration and infrastructure solution implementation- Competitive analysis- System sizing for Enterprise application such as SAP, Oracle database, Oracle application- Develop team and partner- Support team and customer to identify system performance issue- Support team and customer to identify root cause for complex issue- Initiative IT infrastructure solution to expand company business- Manage customer relationship for assign account in Finance Services Industry, Public Sector and Manufacture- Deliver Prove Of Concept (POC) to customer- Product demonstration Show less