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Galen Smith

Galen Smith

Counter Intelligence Agent

Followers of Galen Smith1000 followers
location of Galen SmithKansas City, Missouri, United States

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  • Timeline

  • About me

    Experienced SaaS Service, Project Delivery, Client Success, Operations Center Leader, and HCIT Enthusiast

  • Education

    • Eldora New-Providence

      -

    • Iowa State University - Ivy College of Business

      2002 - 2006
      BS Management Information Systems

      Activities and Societies: MIS Club President, Network and Web Administrator My involvement in the MIS Club provided experience in the following:• Organize bi-weekly agendas for executive board meetings.• Invite IT companies to talk to the general members during bi-weekly meetings.• Coordinate and speak at the MIS Club Pre-Career Fair Reception.• Maintain and setup Active Directory, DHCP, Apache Web Server, Wiki, and incremental backups on the MIS Club’s office network.• Working with the Senior Director of Development at ISU, lecturer in MIS, and… Show more My involvement in the MIS Club provided experience in the following:• Organize bi-weekly agendas for executive board meetings.• Invite IT companies to talk to the general members during bi-weekly meetings.• Coordinate and speak at the MIS Club Pre-Career Fair Reception.• Maintain and setup Active Directory, DHCP, Apache Web Server, Wiki, and incremental backups on the MIS Club’s office network.• Working with the Senior Director of Development at ISU, lecturer in MIS, and Corporate sponsors to promote the branding of the MIS major at Iowa State University. Show less

  • Experience

    • Geek Squad

      Aug 2003 - Aug 2006
      Counter Intelligence Agent

      • Perform repairs on new and old personal computers, laptops and other electronics. • Upgrade computers to meet today’s needs, anything from memory upgrades to motherboard install and RAID hard drive configuration. • Troubleshoot computer software problems, and virus/spyware removal.• Frequently interact with customers to provide software support.• Test new and old electronics to ensure proper functionality.

    • Cerner Corporation

      Aug 2006 - Jan 2013

      Complete 24/7 ownership of up to 5 client sites both remotely hosted in Cerner’s state of the art datacenters or client hosted and Cerner managed. Consistently run weekly calls with each client to drive overall project and additional Cerner solution go-lives all while concentrating on maintaining highly available and optimally running production systems. Responsibility in overseeing routine maintenance of the various Windows and UNIX based systems and manage root cause analysis during and post incident resolution. Concentrated on process improvement and automation with the various tools utilized for client management. Key participant and contributor to several communities within CernerWorks by adding subject matter expertise back to the new associates. Mentored several new Cerner associates and collaborated with executive leadership and other Production Owners on overall improvement of the Production Owner role. Top leader in client logged Service Request metrics and one of the lowest client incident occurrences due to proactive preventative maintenance. Show less

      • Technical Engagement Leader/Service Delivery Manager

        Jul 2011 - Jan 2013

      • System Architect/Production Owner

        Nov 2008 - Aug 2011

      • System Engineer

        Aug 2006 - Oct 2008

    • CTG Health Solutions

      Jan 2013 - Oct 2013
      Integration and Technology Architect

    • Netsmart

      Oct 2013 - now

      • Senior Director, Plexus Cloud and Netsmart Operation Center

        Jul 2024 - now

      • Senior Director, Plexus Cloud

        Apr 2022 - Apr 2025

      • Director, Plexus Cloud

        Jan 2020 - Apr 2022

      • Sr. Client Success Leader, Post Acute

        Jan 2019 - Jan 2020

      • Regional Client Success Leader

        Feb 2017 - Jan 2019

      • Manager, Service Delivery

        Oct 2016 - Feb 2017

      • Service Delivery Executive

        Oct 2015 - Oct 2016

      • Solution Delivery Manager

        Oct 2013 - Oct 2015

  • Licenses & Certifications

    • ITILv4 Foundations Certification

      AXELOS Global Best Practice
      Dec 2021

  • Honors & Awards

    • Awarded to Galen Smith
      SOAR Leadership Program - 2022 Empower Mindful LeadersAssociates demonstrate sustained high performance and express the desire and ability to take on higher level leadership roles. Successful candidates will also consistently exhibit leadership behaviors that reflect strong emotional intelligence such as self-awareness and self-regulation.
    • Awarded to Galen Smith
      Netsmart 2015 Masters Award - 2015 The objective of the Netsmart Master's program is to recognize and award associates that have both delivered exemplary individual results and also represent the Netsmart values in everything they do. Only the top 3% of associates receive this recognition.
    • Awarded to Galen Smith
      inSPIRE Leadership Program - 2015 Accelerate Emerging Leaders
    • Awarded to Galen Smith
      Netsmart Relationships Matter Imperative Award - 2014

  • Volunteer Experience

    • Member at Large

      Issued by Oakwood Forest HOA on Mar 2022
      Oakwood Forest HOAAssociated with Galen Smith

    • Board Member

      Issued by Forest Oaks Estates Homes Association, Inc. on Nov 2014
      Forest Oaks Estates Homes Association, Inc.Associated with Galen Smith