Stanley M.

Experience

• 

  West Telemarketing

  Jul 1998 - Aug 2001

  Customer Service Representative
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  MCI WORLDCOM Communications Inc

  Apr 2000 - Apr 2001

  Sales Specialist
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  TeleTech Global

  Sept 2004 - Jun 2008

  • Team Supervisor

    Jan 2007 - Jun 2008

  • Corporate Trainer

    Jan 2006 - Jan 2007

  • Customer Service Representative

    Sept 2004 - Jan 2006
• 

  NCO Group

  Jun 2008 - May 2009

  Team Supervisor
• 

  Sprint

  Nov 2009 - Apr 2014

  Account Services Specialist
• 

  Portfolio Recovery Associates, LLC

  Mar 2015 - Feb 2017

  • Debt Collector

    Mar 2015 - Feb 2017

  • Debt Collector

    Mar 2015 - Feb 2017
• 

  Ibex

  Mar 2017 - Jun 2019

  In this role, I was a member of a small global group that created the concepts of leadership culture for the corporation. I co-facilitated the inaugural session after collaborating in its learning materials, and spent several weeks monitoring and reporting on the participants and their progress. I then repeated the process as the sole facilitator with leaders of three different companies simultaneously. I also help build culture and strengthen existing leaders while aiding and developing those that were recently promoted. These actions were also performed with members that serviced four campaigns within one site. Show less

  • Leadership Development Specialist

    Mar 2017 - Jun 2019

  • Senior Training Manager

    Mar 2017 - Jun 2019
• 

  Alorica

  Aug 2019 - May 2022

  Senior Team Manager

  In this role I was promoted to leader from the team in which I was a member. My initial department handled commercial and personal international escalations for the US sales group of UPS. At the same time, I also led a team that handled back office consumer inquiries and complaints. While managing both of those teams, I also led a pilot launch which was a direct mandate with the client. I also trained new hire and specialized skills classes, and co-trained the largest class for the BPO in their 20+ year contract. Show less

• 

  Langley Federal Credit Union

  Jul 2022 - now

  Customer Contact Specialist

  In this role, I assist members with Day to Day requests and transactions. I offer products and services that align with their needs to help them save, borrow and spend wisely. I assist Leadership by being a consistent employee chosen to staff the HelpDesk which is the first line of assistance for employees within the Contact Center. This includes handling escalations and real-time coaching and development. I have also performed quality evaluations, coaching, served as mentor for new hires, and facilitated team huddles. Show less