ILIAS PAPATHANASIS

Experience

• 

  Coffee Island

  Feb 2017 - Jun 2017

  Barista

  I completed my barista training here.

• 

  DOS Cafe Bar

  Jun 2017 - Sept 2021

  Head Barista

  I was a barista, where I created my own recipes and beverages. I informed customers about new drinks and gave recommendations based on their preferences.I greeted and served clients, ensuring they received exceptional customer service. I offered advice if they had any specific questions about the drinks. I also managed the incoming cash flow and I knew the POS system well.I managed a team of 5 people. I created weekly rotas and I conducted quality checks on the teams beverage. I trained new team members and managed conflicts.I maintained and operated the espresso machines (La Marzocco) and brewing equipment. Show less

• 

  SAMBA COFFEE ROASTERS

  Sept 2021 - Jun 2022

  Barista

  I was a barista, and I also assisted with the weekly procurement and managed the funds within the company.I actively helped to resolve customer complaints regarding coffee quality and ensured they received the highest form of service.I informed customers about new beverages and gave recommendations based on their preferences. I also took part in market research, adapting our menu the feedback from the customers.

• 

  Enteka Athens

  May 2022 - Oct 2023

  Barista and Bartender

  As a barista, I create the beverages and I check for quality control.As a bartender, I create recipes for the cocktails, and I aid with procurement.

• 

  Cultivos Coffee

  Jun 2022 - May 2024

  I am a barista, and I make the beverages for the store. I have extensive knowledge of beverage preparation and safety. I currently work with La Marzocco machine and Anfim and Mahlkönig coffee grinders.I greet and serve clients, ensuring they receive exceptional customer service. I offer advice if they have any specific questions about the drinks. I also know the POS system well and use Excel to cash up at the end of the day.Other tasks include assisting with the daily procurement, training new team members, and opening and closing the store. Show less

  • Head Barista

    Feb 2024 - May 2024

  • Barista

    Jun 2022 - Feb 2024
• 

  Kafea Terra

  May 2024 - now

  Coffee Trainer & Quality Control