Miranda Hess

Experience

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  Breslow Eye Care

  Sept 2010 - Oct 2011

  Office Administrator

  Pre-tested patients vision (Retinal Camera, set phoropter, autorefractor) Authorized insurance and billingTaught contact lens care and use

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  Wireless Jungle AT&T

  May 2011 - Aug 2011

  Sales Associate

  • Enhanced customers experience with AT&T• Generated new organizational ideas for store appearance • Negotiated sale plans that best fit families and promoted monthly specials available

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  Kampgrounds of America, Inc.

  May 2012 - Aug 2012

  Assistant Manager

  • Assisted customers in making reservations, dealt with complaints, and facilitated group outings• Prepared weekly PowerPoint’s for events, scheduled employees, hired and trained new employees• Invented and produced new family activity packages to improve current sales

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  Meadowbrook Country Club

  May 2013 - Aug 2013

  Pro Shop Intern

  • Gained information on members needs and direction for future improvements• Organized outing events, created flyers, and facilitated execution of outings• Conducted customers surveys and manifested new marketing ideas for new members

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  Echo Business Solutions, Inc.

  Jun 2014 - May 2015

  Human Resources Manager

  • Recruited new hires, posted ads, conducted background checks, and processed all paperwork• Released apps, entered daily data, and processed information for payroll • Managed SEO, tracked data, and created new marketing videos for company

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  Enterprise Rent-A-Car

  May 2015 - Feb 2018

  Assistant Manager

  • Experienced in Salesforce • Excellent ESQI (Customer Service Index), controlled escalations and provided solutions• Managed financial operations, worked AR’s and AP accounts, created positive growth of branch fleet, logistics orientated • Marketed branch to new area, generated new business and retained clientele, involved in local community• Supervised, grew, provided live time coaching, and developed employees* Sales Awards: Monthly Elite to Eat (13x’s), Quarterly Triple Crown (3x’s), #1 on MT Matrix (4x’s)/ABM Matrix (4x’s) Show less

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  The Boulevard Company

  Mar 2018 - Jun 2018

  Real Estate Agent

  • Knowledgeable of all federal and local laws regarding real estate• Able to negotiate and advanced math skills• Effective use of marketing and Flexible

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  United Rentals

  May 2018 - now

  Commercial Truck• Project managed the transition of a new company program from pilot to full program• Developed and executed a playbook for internal stakeholders and branches, outlining program objectives, rollout action plan timeline, detailed operational toolkit and SOPs • Established strong internal relationships with fleet, sourcing, marketing, risk, legal, national sales to local sales teams, telematics, IT, and managed numerous external relationshipsUtility Truck• Launched first utility truck pilot location and additional locations in 2023, with more in 2024 to establish national footprint• Developed and implemented a comprehensive playbook to support the new program while constantly analyzing new program development, creating new process/SOPs and trainings • Conducted sales training in major metro locations for local to national sales team, introducing and educating on the new utility offering to understand objectives, fleet management, and operational executionEV Trucks• Contributed to the successful pilot of United Rentals' first EV locations in 2022, leading to additional locations in 2023 to support the organization's internal and external sustainability objectives • Gained comprehensive knowledge of Electric-drive vehicle engineering through EV certification at Wayne State University of Engineering, to analyze the challenges associated with transitioning from internal combustion engine (ICE) to electric vehicles (EV) in a variety of applications • Assisted customers in expediting their sustainability objectives by providing an all-encompassing solution towards vehicles, charging, and data insights Show less • Generated $1.2M in one month providing drying solution combining 150,000 cfm desiccant dehumidifiers, 2 megawatt power, poly duct, cable, and fuel for project duration eliminating high humidity issues that prevented completion of FSU new Earth, Ocean, atmospheric science building and Landmark FSU student housing resulting in completing projects on time• Captured 35 new customers in industrial, government, and construction verticals pioneering undeveloped territory, growing annual revenue for branch and increasing market share• Established cross-selling opportunity with internal OSR/SAM relationship growth across multiple general rental districts and trench specialty units Show less

  • Manager, Commercial and Utility Trucks

    Apr 2023 - now

  • Consultant, National Accounts

    Mar 2021 - Apr 2023

  • Account Manager Power & Climate Solutions

    Jan 2020 - Mar 2021

  • Account Manager Power & Climate Solutions

    May 2018 - Dec 2019