Matias Bernaldo De Quiros (he/him/his)

Experience

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  TTEC

  Feb 2008 - Feb 2010

  Back Office and Coaching

  Back Office WorkLeading and coaching 12 people during their daily real-time work as technical support for 3rd party businessesRESULTS: A promotionTeam leader about Matias: "Matías has many positive qualities to highlight. Having a great capacity for mathematical analysis and data, it is very common to find proposals for improvement and solutions already tested before the instance of having to explicitly raise a problem. With the design and creation of the best and most versatile absenteeism report (prepared for thousands of people) that I have seen, it also demonstrated its ability in Excel. Finally, he has many "people skills" that help him to establish good ties with his peers at work as well as to generate and contribute to a good working environment." Show less

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  TTEC

  Jul 2010 - May 2012

  Staffing y Reporting Specialist

  ➢ Creation and development of processes and reports. Automation and Migration of reporting processes. Design of KPI (metrics) reports for leadership.➢ Supported key area leaders with reports and process on staffing plan, reporting staffing metrics, and developing future projections Support of call center operations. Creation of new practices.RESULTSI became one of the key players within the area, solving complex roadblocks. My innovations, research and progressive process improvement were replicated across different projects within the area.Matias team leader: "Matias was one of the best members of any of my teams. Not only he is very intelligent and capable, but he's also super curious and he has a lot of fun whenever he's challenged. Working with reporting and Workforce management for the first time on his life, he still managed to bring new ideas to the table and improvements to an already big team, full of members with more seniority. He quickly became one of the top players proving his value." (Check LinkedIn recommendations) Show less

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  Accenture

  Jul 2012 - Apr 2014

  Sr functional Analyst

  Knowledge Management Sr. AnalystSocial Learning Growth and strategy: a social network of knowledge and collaboration used globally by 144.000 employes within Accenture.➢ Design of KPIs and metrics➢ UX and UI studies by connecting with our customer’s needs, roadblocks and usability improvement opportunities➢ Applied Agile methodologies to lead business decisions based on KPIs, use cases and UX and UI usability concepts and tests and cross-areas inputs into requirements for the remote development team ➢ Development of Gamification to expand usageRESULTS Redesigned from SharePoint clustered media to modern user-friendly environment. Boosted usage and capabilities. Easy usage analysis for area leader and key players and friendly tools for users to check metrics on their collaboration within the networkAccenture's area leader about Matias: "Matias was a great member of our team. He has a very analytical mind and treated his role professionally. He was able to think through and solve complex problems. I would gladly welcome him as part of my team or project." (Check LinkedIn recommendations) Show less

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  Celera Translations

  Jun 2014 - Jun 2017

  Business and functional partner

  Contributions to the business strategy, influence in organizational structures and facilitating teams training:➢ Google enterprise tools implementation.➢ Google Analytics implementation.➢ KPI design and process implementation once Google Analitycs was implemented: to connect leadership business strategies guided by cross-area inputs, business intelligence, use cases, and creative results-oriented metrics➢ UX and UI studies based on usability and data gathering to create new functions.➢ managing a remote development team applying Agile methodology with tactical oriented requirements based on described above.RESULTS: As leader in change and innovation, while keeping the health of processes and the knowledge of people involved to:Redesign of internal behaviors and practices. Improvement of operations with modern, internal communication skills and toolsBusiness intelligence accomplished an expansion. Migration from a local base physical, specific business into a multinational worldwide digital collaborative business- From local professional medical prospect translations startup into worldwide digital startup business that connects translators with translations business needs and clients. (The company was later sold as a successful StartUp and an example of digital disruption on an already existing smaller business)Co-founder about Matias:​ "Matias was a great member of our team of Business Partners. He contributed to the business strategy by helping our business leaders to identify, prioritize, and build organizational capabilities, behaviors, structures, and processes." (Check LinkedIn recommendations) Show less

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  Distrito

  Jul 2017 - Jan 2019

  Business Intelligence - External Consultant Blockchain & Crypto projects

  ➢ Blockchain research and business cases to find innovation in a broad variety of markets. ➢ API technology and implementation to empower new digital startup capabilities and expansion➢ Cryptocurrencies financial analysis to guide business projections. Fintech projects. Payment SolutionsRESULTS - As a leader of change and innovation blockchain divisionA smart incursion into blockchain solutions and use cases. Clients successful migration to API solutions. Successful financial studies for smarter desitions of Distrito leadership and clients.Distrito Co-founder about Matias ​"Matias is very dedicated and passionate about emerging technologies. In our Venture Capital, he helps a lot understanding the business and the tech behind Blockchain, AI and Big Data projects and startups with his cross-area knowledge and deep analytics core competence." (Check LinkedIn recommendations) Show less

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  Baker McKenzie

  Nov 2019 - May 2021

  Knowledge Management - Content Management

  Knowledge Management systemsProfiling systems, platforms, tools, support.New technologies and approaches. Quality and process through continuous improvement and process health.Knowledge products for end clients.Lead the work of small project teams, help and enable mission profiles for big projects, managing multiple stakeholders.Guide junior staff, acting as a role model and resource for colleagues.Point of contact conveying and channeling information and operation updates, raise flags anticipating issues, guard the ROI and help to maintain: add value / vs. quantity mission.Absorb, liaison, understand, and align services given on other locations to a newService center. Learn, transfer, train, and alignment with new joiners. Influence developing independence flow of work, empower and bring own working styles. Show less

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  Boehringer Ingelheim

  Jun 2021 - now

  Validation and Change Manager - Content and Collaboration Management

  Incident managementProblem managementChange managementSystem documentation Operational system processesDeviations - CAPAs - Discrepancies - TrendsContinuos improvement Validation of roles and RACIComplianceITSMLean Validation Methodology in GxP systems. Role: Validation ManagerEnsure validation methodology and GxP compliance.Managing relationships with multiple stakeholders.Anticipate problems and identify trends.Facilitating flow to cross-functional involvement of validation mission, change within validation, and internal policies while keeping north of the purpose of the solution.Change ManagerManage Change plans as needed. Be a reference to assure the change flow is followed within Service Now and other change control management systems.Identify targeted audiences impacted and key -path opening- roles.Evaluate change behaviors and trends.Anticipate and act accordingly.Ensure pursuit of quality and completion of all Change needs and broad involvement of team members in deliverables under the scope.Skills Learn and understand collaborators and where and how to blend and ingrain.Foster community and collaboration to convey knowledge where needed.We are working with multiple platforms and different technologies and configurations.Integrate research and explore new options and approaches. Show less