Anaid Torres

Experience

• 

  Old Navy

  Nov 2016 - Sept 2018

  Sales Associate

  • As security lead I oversaw the cash boxes and provided revenue reporting• As a team lead, I was responsible for providing merchandise/product reporting for supervisors• Achieved weekly credit card sales goals becoming one of the top 5 sales associate for my store• Helped an average of 50 customers per day by responding to inquiries, locating products, and providing solutions for order issues• Collaborated with management to prioritize sales of high margin inventory

• 

  Everise

  Jun 2018 - Aug 2020

  • Participated in new employee interviewing and training• Responsible for daily communication on my teams KPIs with the organization’s leaders, client management and associates• Supervised a high volume of incoming and outgoing calls while analyzing data and metrics to make sure the call center was meeting client expectations and CMS guidelines• Quality Assurance reporting on individual calls to ensure Medicare rules and regulations were being followed• Held multiple trainings for over 20 agents on Medicare sales rules, licensed agent regulations, and company expectations• Responsible for supervising the special projects team 15-20 direct non-licensed and licensed agents, monitoring their training, attendance, sales, and call center metrics• Resolved escalated Medicare sales calls and provided coaching’s to team members as needed Show less • Completed the State license to be able to sell Medicare Health Plans• Became a lead to help train and provide any assistance during calls to the team• Conducted 8-10 appointments a day with prospect Medicare beneficiaries with a sales closing rate of 95%• Maintained the yearly Medicare + Fraud, Waste and Abuse certification• Licensed in 5 different states and gained experience with the different state regulations/exceptions• Contracted and certified with over 20 Medicare insurance carriers Show less

  • Medicare Sales Trainer/Supervisor

    May 2019 - Aug 2020

  • Medicare Sales Agent

    Jun 2018 - May 2019
• 

  Berwick Insurance Group

  Aug 2020 - Dec 2020

  Medicare Sales Agent

  • Completed extensive trainings on Medicare, Medicaid and Tricare rules and regulations• Helped Medicare prospects in AZ, CA and TX to obtain Medicare insurance plans • Provided education to Medicare prospects on Medicare/Medicaid rules• Provided insurance solution planning and resources for Medicare beneficiaries• Met the daily outbound call metric of 50-70 Calls a day to set appointments• Completed weekly sales appointments and achieved the weekly sales goal with a 90% closing rate Show less

• 

  Banner Health

  Jan 2021 - now

  • Facilitated Medicare/Medicaid Operations workgroups• Project Manager for various departments withing the organization for Bid Implementation and other workgroups• Business lead on the Salesforce broker portal implementation• Part C and D Medicare reporting to CMS• Reporting lead on the Medicare/Medicare Monthly Operational Dashboard• Attend all relevant CMS user group calls and provide information to leadership.• Collaborate with Network development team to audit our contracted downstream entities• Business lead on The Meeting in a Box project for program managers/workgroup leads to use Show less • Operational lead on the sales team Cost Per Acquisition project • Operational lead on the sales team Health Risk Assessment project• Project Manager for multiple Medicare workgroups• Created and distribute the Medicare sales and Weekly Operational dashboard to executive leadership• Responsible for creating and maintaining various reports for different departments including Enrollment, Sales, Finance and Member Retention• Health Plan broker training and quiz creation for the Banner Health AEP 2023 certification Show less

  • Supervisor, Health Plan Program Manager

    Jul 2023 - now

  • Government Programs Project Associate Advisor

    Nov 2022 - Jul 2023

  • Sales Operations Coordinator

    Jan 2021 - Nov 2022