Rodan Raymond Tongohan

Experience

• 

  Jumbo Electronics

  Jul 2007 - Jul 2010

  Retail Sales Executive

  • Displayed excellent customer service skills, team work and understanding to achieve customer satisfaction.• Identify sales opportunities and follow up on existing accounts for business development.• Process payments in terms of cash, checks and credit cards.• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.• Make cold calls to prospective and existing clients informing them about the new products and deals.• Keep records of details of inquiries, comments and complaints and details of actions taken.• Maintained awareness of all product knowledge information and merchandise promotions.• Consistently achieved the monthly individual agreed quantitative sales targets for different product and services.• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Show less

• 

  Du

  Nov 2010 - now

  Serve as the lead point of contact for all customer account management mattersHelp customers through email, phone, online presentations, screen-share and in person meetingsBuilding and maintaining strong, long-lasting customer relationshipsOverseeing customer account management, including negotiating contracts and agreements to maximize profitEnsure the timely and successful delivery of solutions according to customer needs and objectivesDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasResponsible for working with the Sales team to onboard and integrate new clients and developing existing client relationshipsResponsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basisUpdate job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Show less Processing and creation of sales orders through purchase request from Du Franchisee e.g. Jumbo, Axiom, Ipay and Sharaf DG and Indirect channel partners e.g. sim cards, handsets, scratch cards, mobile accessories etc.Responsible for making sure stationary/collateral request from all retail stores for supplies, stock materials and/or products are processed and delivered on a timely mannerCoordinate and track movement of goods e.g. mobile handsets, Ipads and mobile accessories with the vendors like Samsung, Huawei and Apple Show less • Displayed excellent customer service to each and every customer.• Possess team work with co-workers and understanding to achieve customer satisfaction.• Consistently achieved and exceed the monthly individual agreed quantitative sales targets for different product and services.• Handling a high volume of customer enquiries whilst providing a high quality of service to each customers.• Always strive for excellence by continually developing customer service and selling skills by attending all required training courses and maintaining an up to date knowledge on all products and services.• Planning and organizing the day to ensure all opportunities are maximized.• Recommended merchandise to customers based on their needs and preferences.• Responded to customer questions and requests in a prompt and efficient manner.• Contacted other store locations to determine merchandise availability.• Engaged with customers in a sincere and friendly manner.• Built relationships with customers to increase likelihood of repeat business.• Developing & maintaining successful business relationships with all prospects.• Working closely with the marketing team to produce any sales collateral required for the target market. Show less

  • Senior Telephone Account Manager

    Jun 2019 - now

  • Logistics Executive

    Dec 2018 - Jun 2019

  • Service Fullfillment Executive

    Dec 2015 - Dec 2018

  • Sales Executive at Alternative Channel Sales BO

    May 2015 - Dec 2015

  • Sales Executive and Customer Service Executive

    Nov 2010 - Aug 2015