Varot Darasom

Experience

• 

  Kangni Distributor (Thailand) Co., Ltd.

  Feb 2023 - Oct 2023

  Information Technology Help Desk

  • Integrate Spiceworks Cloud Help Desk System into the previously all-manual workflow of IT support system• Assign and manage IT Helpdesk tickets • Solve customer's computer & peripheral technical problems via remote desktop software & chat/call

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  Major Cineplex Group

  Feb 2024 - now

  Technical IT Support (Outsource)

  • Maintain and troubleshoot issues with the theater's equipment (e.g. POS, PC, Monitor, Slip Printer, Ticket Printer, Cash Drawer, etc.)• Troubleshoot basic software & network issues across all Major Cineplex branches via remote support software• Provision new equipment replacement in place of damaged ones across all branches• Assess damaged equipment from branches and draft the write-off document• Monitor and maintain branches security threats• Train personnel on how to use IT equipment Show less

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  NETsolutions Asia

  Jul 2024 - now

  Desktop Engineer