Shannon Eddy, CPT

Experience

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  Harand Theater Camp

  Aug 2008 - Aug 2016

  Dance Instructor

  Established in 1955, Harand Camp was one of the nation's first co-ed, residential camps to combineSINGING, DANCING, and ACTING with the FUN of traditional camp activities. Located on the campusof Carthage College in Kenosha, WI, Harand offers the best non-competitive musical theater trainingfor campers ages 7 to 18. In addition to performing arts, campers enjoy sports and elective activities,excursions, and all-camp events. Campers attend for 1, 3, or 6 weeks. Sessions culminate with large-scale performances in our state-of-the-art theater. Show less

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  Abercrombie & Fitch

  Sept 2009 - Mar 2010

  Sales Associate

  Ensure the highest level of customer care, in line with Ambercrombie's specific service expectations.Build genuine relationships with customersDetermine the customer’s needs and offer suggestions or alternativesEnsure a customer’s positive final impression at the cash wrap by following all company proceduresHelp to maintain organization, cleanliness, and restock storewide

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  Flip Flop Shops

  Oct 2010 - Feb 2011

  Retail Management

  Ensure the highest level of customer care, in line with Flip Flop's specific service expectations.Build genuine relationships with customersDetermine the customer’s needs and offer suggestions or alternativesEnsure a customer’s positive final impression at the cash wrap by following all company proceduresHelp to maintain organization, cleanliness, and restock storewide

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  Apple

  Sept 2011 - Sept 2014

  Specialist

  • Creating owners of iPhone, Mac, iPad, iPod and accessories with exceptional customer service to both consumer and business customers.• Providing specialized knowledge on the latest Apple technologies in both software and hardware, in a way that is easy to understand and interpret.• Helping customers learn how to use their technology, and presenting solutions tailored to their needs.• Providing support to fellow Apple employees in an extremely awesome team environment by focusing on being an expert source of knowledge in regards to store procedures and products.• Maintaining Apple store visual standards.• Working with and generating leads/introductions for the Apple Business team.• Enriching the lives of our customers on a daily basis. Show less

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  Lively Arts Dance Academy

  Sept 2012 - now

  Co-Director

  Responsibilities: • Monitoring student´s performance. • Planning activities. • Making suggestions to students. • Adapting teaching methods to meet student´s needs.• Choreographing • Creating Lesson PlansSkills: • Having business skills. • Being able to control groups of pupils. • Having good sense of quality music. • Being able to motivate others. • Having an understanding of health and safety. • Being patient. • Having good communication skills. • Being physically fit. • Having dedication and passion for dancing. • Being able to work with people of all ages Show less

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  Lyons Township High School

  Aug 2013 - Jan 2016

  Freshman Poms Coach

  Responsible for the following: -organize practices-fundraisers, and performances. I would also choreograph routines and provide professional skills development workshops with my team.

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  Beverly Arts Center

  Sept 2014 - Apr 2015

  Dance Instructor

  -Designed developed and implemented the dance and movement program for students offering participants opportunities to develop an interest and mastery of the art form-Led supervised and provided guidance to program participants in that elective four times per week-Created lesson plans; selected necessary supplies

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  Russian Pointe

  Apr 2015 - Jan 2017

  -Generate sales reports each week and submitting them to management-Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers-Collaborate with the management team to improve marketing materials and expand the company's marketing presence within the US and Canada-Attend industry trade shows to accumulate new leads and make productive contact with existing clients-Update client information in the company contact database-Stay on top of industry trends to identify potential opportunities for company growth Show less -Generate sales reports each week and submitting them to management-Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers-Collaborate with the management team to improve marketing materials and expand the company's marketing presence within the US and Canada-Attend industry trade shows to accumulate new leads and make productive contact with existing clients-Update client information in the company contact database-Stay on top of industry trends to identify potential opportunities for company growth Show less

  • Senior Sales Representative

    Jan 2016 - Jan 2017

  • Outside Sales Manager

    Apr 2015 - Jan 2016
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  Revolution Dancewear

  Apr 2017 - Mar 2018

  Account Manager

  Responsible for proactively engaging our customers in the brand and providing individualized service, establishing long-term business relationships. A core job function will be to grow current account base and revenue while simultaneously focusing on cultivating current customers to assure retention.

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  Wear Moi

  Mar 2018 - Mar 2020

  Sales Director

  My responsibilities include but not limited to the following:• On sales floor of the Flagship Store a minimum of 3 days a week leading your team by example, giving feedback and coaching in the moment. • Accountable for the successful relationship management • Proactively recruit a diverse team and you execute and oversee the hiring process from interviews to offer letters• Provide consistent coaching and feedback to hold your team accountable to results; accountable for the performance evaluation delivery process for all members of team• Responsible for all product/inventory management at the store, including creating an effective product testing strategy, executing product walkthroughs, and overseeing visual merchandising and sell-through at location• Responsible for hours management and scheduling for your team• Manage and direct sales force (agents/reps) to achieve sales and profit goals.• Help implementing sales programs and sets short-term and long-term sales strategies.• Evaluate and implement appropriate new sales techniques to grow sales income• Recommend products to improve customer satisfaction and sales potential.• Provide recommendation in setting up budget forecast• Facilitate and nurture strong business relationship with our key accounts Show less

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  Cleo (Community Wellness Technologies)

  Mar 2020 - Feb 2021

  Ambassador Manager

  At Cleo, periods should never affect performance. That’s why our mission is to arm women with safe, hardworking health and wellness-enhancing solutions to keep them on their A-game every day of the month. As the ambassador manager I am responsible to :-Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brandVerify customer orders and liaise with logistics and corporate contacts-Follow up on all customer requests to ensure the brand provides the highest level of customer service in the industry-Manage ongoing customer relationships utilizing our CRM tools-Be the primary contact for customer inquiries about our website, products, and brand policies-Help Create a community where women can come together Show less

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  Community Wellness

  Mar 2020 - Feb 2024

  Telehealth | Patient Success

  Perform data analysis, identifying key insights and trends to inform decision-making.Look at various aspects of patient experience, one can assess the extent to which patients are receiving care that is respectful of and responsive to individual patient preferences, needs and values.Create campaigns for retention, enrollment, reminders. Schedule and manage the daily appointment calendar. If it a hat to wear, I have a version of it on.

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  National Healthcareer Association (NHA)

  Jun 2023 - now

  Certified Phlebotomist

  Provided exceptional and fast paced phlebotomy venipuncture procedures according to FDA standards of procedure regulations.Prepare and extract blood samples and plasma from donors in accordance with HIPPA and FDA guidelines.Maintain compliance with SOP, current Good Manufacturing Procedures, FDA regulations, OSHA and HIPPA policies.Machine setup and operation, blood draws, venipuncture and specimen collection, labeling were all performed.