Leonie Draper

Leonie Draper

Followers of Leonie Draper2000 followers
location of Leonie DraperDublin, County Dublin, Ireland

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  • Timeline

  • About me

    Manager, Services Consulting at Zendesk

  • Education

    • University of Ulster

      2003 - 2005
      Masters Professional language Studies
    • Dublin Business School

      2018 - 2019
      Diploma Project Management 70
    • Ulster University

      1998 - 2003
      BA Applied Languages in French and German
  • Experience

    • Yahoo!

      Mar 2005 - May 2012

      Account optimisation in collaboration with creative team.Successfully Built close relationships with clients such as Laura Ashley and Urban OutfittersCreated reports to demonstrate revenue growth of accounts Revenue growth.Provided strategic advice and help with resolving financial issues.Helped clients improve their campaign ROI with keyword and ad improvements.Proactive creative analysis of campaigns.Headed NAC project (newly activated campaigns) with reporting and monitoring of performance.Up selling Yahoo products.Took on manager duties when the managers were on annual leave.Mentored new hires in Customer Service team and in the account management team. Show less

      • Search Account Manager

        Feb 2008 - May 2012
      • Search account development representative

        Oct 2006 - Jan 2008
      • Customer Service representative

        Mar 2005 - Sept 2006
    • Microsoft

      Oct 2013 - Jun 2015
      Account Manager France

      Manage French and Dutch customersTake part in client events presenting and organising the content Set up regular face to face client meetings in Paris to review account performance and look at suitable product featuresUpsell Bing products and Display advertisingInvolved in cross border project and new internal tool project

    • Huguenot

      Jun 2015 - Feb 2016
      Project Manager

      Manage stock levels and pricing on websites.Manage Developers and Designers Manage change requests/projects. · Maintain and update content using a provided CMS tool. · Maintain Promotional offers through CMS tool. · Create new products and delete old ones. · Communicate with third parties, to manage and test any backend changes.Coordinate with developers and designers to get projects completed.

    • Social Talent

      Mar 2016 - Nov 2016
      Enterprise Account Manager

      Managing Accounts for larger companies (up to 50 accounts)Managing the on boarding and re-ignition of existing customersWorking with line managers to ensure consumption, retention and application of the various training programmesPresenting new products to various decision makersManaging the renewal and upsell cycles (price negotiation, SLA, KPI measurements)

    • HubSpot

      Jan 2017 - Oct 2017
      Customer Success Manager

      Managing 180 customers both French/English speakingUnderstood the needs of customers and help them achieve their goalsProvide training on Hubspot platformCarry out regular meetings and deep-dives with customer to help them with the tool

    • Zendesk

      Oct 2017 - now

      Plan and direct all aspects of the Functional Consulting Services organization in EMEA. Lead and mentor team members to achieve period over period improvement in billable utilization, productivity, and quality targets.Overall responsibility and accountability of billable projects. Including portfolio management, staffing, scheduling, configuration, design, quality, and execution.Recruiting and hiring to grow a global team.Contribute to planning, positioning, and definition of offerings and methodology improvements.Contribute to and be measured on bookings and revenue targets. Show less

      • Manager, Services Consulting

        Sept 2021 - now
      • Services Consultant

        Jan 2019 - Aug 2021
      • Launch Consultant

        Oct 2017 - Dec 2018
  • Licenses & Certifications

    • Zendesk Support Administrator Master Exam

      Zendesk
      May 2018
    • HubSpot Marketing Software

      HubSpot
      Apr 2017
    • Inbound Certification

      HubSpot
      Feb 2017
      View certificate certificate
    • Inbound Sales Certification

      HubSpot
      Feb 2017
      View certificate certificate
    • Black Belt in Diversity & Inclusion Certificate

      Social Talent
      Apr 2016
      View certificate certificate
    • Bing Ads Accredited Professional exam

      Microsoft
      Mar 2014
    • Advanced Black Belt 2016 Final Exam Certificate

      Social Talent
      Jun 2016
      View certificate certificate
    • Black Belt in Technical Recruiting Certificate

      Social Talent
      Jun 2016
      View certificate certificate
    • AdWords Certification

      Google
      Mar 2015
    • Social Talent Black Belt Certificate

      Social Talent
      Mar 2016
      View certificate certificate