Leonie Draper

Experience

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  Yahoo!

  Mar 2005 - May 2012

  Account optimisation in collaboration with creative team.Successfully Built close relationships with clients such as Laura Ashley and Urban OutfittersCreated reports to demonstrate revenue growth of accounts Revenue growth.Provided strategic advice and help with resolving financial issues.Helped clients improve their campaign ROI with keyword and ad improvements.Proactive creative analysis of campaigns.Headed NAC project (newly activated campaigns) with reporting and monitoring of performance.Up selling Yahoo products.Took on manager duties when the managers were on annual leave.Mentored new hires in Customer Service team and in the account management team. Show less

  • Search Account Manager

    Feb 2008 - May 2012

  • Search account development representative

    Oct 2006 - Jan 2008

  • Customer Service representative

    Mar 2005 - Sept 2006
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  Microsoft

  Oct 2013 - Jun 2015

  Account Manager France

  Manage French and Dutch customersTake part in client events presenting and organising the content Set up regular face to face client meetings in Paris to review account performance and look at suitable product featuresUpsell Bing products and Display advertisingInvolved in cross border project and new internal tool project

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  Huguenot

  Jun 2015 - Feb 2016

  Project Manager

  Manage stock levels and pricing on websites.Manage Developers and Designers Manage change requests/projects. · Maintain and update content using a provided CMS tool. · Maintain Promotional offers through CMS tool. · Create new products and delete old ones. · Communicate with third parties, to manage and test any backend changes.Coordinate with developers and designers to get projects completed.

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  Social Talent

  Mar 2016 - Nov 2016

  Enterprise Account Manager

  Managing Accounts for larger companies (up to 50 accounts)Managing the on boarding and re-ignition of existing customersWorking with line managers to ensure consumption, retention and application of the various training programmesPresenting new products to various decision makersManaging the renewal and upsell cycles (price negotiation, SLA, KPI measurements)

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  HubSpot

  Jan 2017 - Oct 2017

  Customer Success Manager

  Managing 180 customers both French/English speakingUnderstood the needs of customers and help them achieve their goalsProvide training on Hubspot platformCarry out regular meetings and deep-dives with customer to help them with the tool

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  Zendesk

  Oct 2017 - now

  Plan and direct all aspects of the Functional Consulting Services organization in EMEA. Lead and mentor team members to achieve period over period improvement in billable utilization, productivity, and quality targets.Overall responsibility and accountability of billable projects. Including portfolio management, staffing, scheduling, configuration, design, quality, and execution.Recruiting and hiring to grow a global team.Contribute to planning, positioning, and definition of offerings and methodology improvements.Contribute to and be measured on bookings and revenue targets. Show less

  • Manager, Services Consulting

    Sept 2021 - now

  • Services Consultant

    Jan 2019 - Aug 2021

  • Launch Consultant

    Oct 2017 - Dec 2018