Samson Samuel

Experience

• 

  Cognizant Technology Solutions

  Jan 2004 - Dec 2013

  Managed delivery, operations and client relationship for customer’s core EMEA commercial payments portfolio, consisting of the corporate purchasing card product and the region-leading business travel payment solution productResponsibilities included liaising with senior leadership, managing financials, new business, and strategy developmentAchieved annual portfolio revenues of $10M at 58% CAGR over 2 years, through increased cross-selling of servicesLed 140 member team; Managed planning, recruitment, career development and performance appraisal functionsEnhanced customer value proposition by moving to Agile delivery model and by utilizing managed innovation processManaged complex programs, including SEPA-PSD compliance and a transformational Business-IT process/UI alignment programCoordinated pre-sales response across cross-technology, cross-functional and cross-departmental teamsChaired consulting workshops to explore emerging trends in the cards and payments industryOversaw account setup, financial capture, reconciliation, billing, statementing and remittance processing workflowsAwarded customer award for zero SLA misses in the concurrent end-to-end delivery of complex multi-vendor, multi-geography projectsAwarded Cognizant “Innovation Evangelist” award for training 200+ associates in one month Show less Reduced resource inefficiencies in engagement model by 50% through the conversion of a $1M portfolio to Flex-CoreExecuted due diligence and planning responsibilities in the $14M consolidation of support for 250+ IT applications Developed the client relationship, set the stakeholder expectations and handled project escalationsLed 40 member team and liaised with multiple vendors in transitioning support for 50 IT applications in two monthsManaged an innovation pipeline of $2M potential savings and converted into $1.2M actual savingsExpertise on proposal generation, billing, commissions, case administration and premium processing workflowsAwarded Cognizant “Individual Excellence” award for contributions towards account growth Show less

  • Project Manager

    Jan 2010 - Dec 2013

  • Senior Associate

    Jan 2007 - Jan 2010

  • Associate

    Jan 2004 - Jan 2007
• 

  Virtusa

  Apr 2015 - Sept 2015

  Senior Manager (Client Services)

  • Responsible for managing client engagement for a strategic customer in the Affinity marketing domain• Led a 75 member, $14M program with responsibilities for delivery, sales, operations and P&L management

• 

  Positka

  Jan 2016 - now

  Director

  • End-to-end responsibility for the Analytics & Security services division • Established multiple offerings for Services (consulting, implementation, support) and Software reselling• Successfully expanded the business within India & outside, by establishing customer focused models • Managed key technology partnerships for the organization with multiple vendors• Led both the Delivery and Sales functions to align with the organization strategy and business objectives• Oversight of resource recruitment, allocation, skill development, performance management and mentoring• Managed end-to-end engagement for strategic customers, including ownership of Leadership relationships• Hands-on Technology leader for the organization, driving technical excellence in: o SIEM architecture, deployment, administration, and operations management o Security Orchestration, Automation and Response o Use case identification and implementation across IT Operations, Security & Business Analytics o R&D around emerging focus areas such as Cloud, Deception, etc.• Public presentations: o Presented on Social Media Analytics at the Splunk Annual Conference in Washington DC o Co-panelist in BFSI Leadership Summit (Mumbai 2019) with CTO – DCB Bank, GM IT – PNB, CTO – SBI MF, CIO – ICICI Prudential and SVP IT – HDFC Life • Representative list of projects: o Implementation of large-scale multi-geography SIEM installations o Establishing Application Management frameworks & solutions for FSI customers o Working with the product team of major food retailer to deliver significant business outcomes o Establish Governance Model & PMO for outsourcing of Third Party IS Risk Management o Execute Audit Remediation programs Show less