Aaron Matthew Long

Experience

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  Tabo Sushi

  Jun 2013 - Mar 2014

  Sous Chef

  • Implemented organizational structure and procedures to a new sushi program• Help create and manage grocery menu• Costing out menu items and revising cost due to seasonality• Directly interact with customers providing customer service while cooking

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  Arami

  Dec 2013 - Mar 2016

  • Creation of grocery and production inventory list for tracking efficiency • Manage direct purchasing with foreign and domestic wholesale suppliers• Planning and management of workflow improvements, cuisine guidance, and conflict resolution skills of staff • Standardizing operational recipes for cost and consistent production • Cooking and seasoning of sushi rice• Break down, cleaning, and storing of whole fish• Standardizing recipes• Teaching importance of knife care and sharpening

  • Sous Chef

    Jan 2015 - Mar 2016

  • Sushi Chef

    Dec 2013 - Jan 2015
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  Frontera Foods Inc. Leña Brava Restaurant

  May 2016 - Apr 2017

  Line Cook

  • Oversee and manage prep team to match demands of opening year workload• Integral in creating opening production sheets, weekly inventory, and communication logs• Real-time adaptation of production plans to meet demand in high volume first year

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  Destination Hotels- Two Roads Hospitality

  Jun 2017 - Sept 2017

  Line Cook

  • Implemented organizational production list and order guides• Manage prep demand and nightly dinner service for multiple stations

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  Secco Wine Bar

  Oct 2017 - Feb 2019

  Sous Chef

  • Creation of SOP for annual reviews, training forms, and disciplinary procedures • Led and trained staff members on operational safety and critical control points for sanitation procedures• Organized and coordinated local events, charity nights and PR material as a member of the leadership team• Menu Development based on analysis of food and labor costs• Monthly inventory and weekly purchasing of paper goods, dry goods, and produce from local farms

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  Manakintowne Specialty Growers

  Mar 2019 - Feb 2020

  Sales and Operations Manager

  • Manage over $250K of yearly sales revenue across three service lines including relationship management of 40+ businesses across Central Virginia • Balance input purchasing of local farms into inventory reducing product waste by over 10%• Oversee proper operational sanitation of packaging and shipping• Manage staff to fill weekly harvest demands of Retail, Co-op, and direct Farm-to-Restaurant sales• Daily and weekly reporting of production yields, sales, and inventory to improve forecasting • Updating E-commerce material for direct communication with Retailers and Restaurants • Creation of Standard Operating Procedures to optimize labor cost, production yields, and delivery routes Show less

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  Publix Super Markets

  Mar 2020 - May 2021

  Produce Clerk

  - Achieve District’s Prevention Plus Award for leading team members to help reduce product loss during unpresented times of pandemic, west coast wildfires, and supply chain challenges by using electronic inventory systems.- District Finalist for Assistant Department Manager within 12 months after Managerial Contender program and Management Assessment Battery- Receive and inventory daily shipments valued on average worth $10,000 using electronic inventory tracking systems to quantify shrink and transfers through sub-departments aiding in profits during supply chain challenges. Show less

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  Progressive Insurance

  Jun 2021 - now

  - Investigate complex medical coverage issues involving misrepresentation of facts, jump-ins, lost wage documentation, fraud, and provider billing discrepancies for various service lines outside of traditional auto coverage. - Aid in Talent Acquisition Group’s video as a representative for recruitment for the Medical Claim SharePoint site. - Voluntarily host practice sessions of interview skills for potential Medical Representative Trainee’s and Medical Representative’s looking to advance into intermediate medical roles. - Perform job shadows for internal candidates to understand the life of a medical claim and department.- Share unique coverage investigations and lead discussions one-on-one with newer representatives who want to learn more about policy language. Show less - Develop training material – i.e. “Search for Calls through Nice System,” training course for Medical Claims Trainees for “How to handle day 60 Review - Provider calls” for Supervisor Scott Vannatta’s Team.- Perform medical interviews, review damage photos, and review injury causation to adjust medical billing related to Motor Vehicle Accidents to pay under PIP/Medpay coverage. - Manage attorney communications on moderately complex claims involving reserves and ongoing treatment.- Review and correct transferred aged inventory with missed exposures.- Communicate with the Coder team to make sure bills are paid timely, and accurately with no interest. Show less - Develop and presented training material for distribution to 6 KY adjuster teams – “Resolution Plan Training” – May 2022 then After-Action Analysis sent to Director of PCS for review of efficiency and training gains. - Perform complex coverage and liability investigation involving recorded interviews, data collection, and writing reports on interpreting our KY policy and out-of-state policy language.- Awarded the “People’s Champion” in KY during Customer Experience week out of 5 representatives statewide. Awarded for excellent teamwork, fielding over 600 available calls in a year, and only allowing 20% of calls to roll to voicemail. Show less

  • Medical Claims Intermediate

    Apr 2024 - now

  • Medical Claims Representative

    Feb 2023 - Mar 2024

  • Claims Adjuster

    Jun 2021 - Feb 2023