Nupur Bhagat

Experience

• 

  Kotak Mahindra Bank

  Feb 2017 - Sept 2019

  Assistant Manager

  Client Engagement and Advisory Services:Provide consultancy and advisoryservices to clients, facilitating smooth virtual transitions.Ensure timely and accurate completion of tasks to meet client needseffectively.•Client Communication and Expectation Management:Establish transparentcommunication channels with clients, negotiating timelines when necessaryand proactively addressing delays.Foster team collaboration and knowledge sharing through regular peerinteractions.•Time Management and Collaborative Contributions:Optimize time allocation,prioritize tasks effectively, and actively participate in firm and team initiatives.Collaborate with colleagues to achieve common business objectives,providing mentorship and expertise as needed. Show less

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  Bajaj Allaince

  Jan 2020 - Sept 2020

  Senior Relationship Manager

  Proposal for process improvement and system enhancement to improve theefficiency of all purchasing and invoicing transactions for HNI Clients.•Perform the Third-Party Risk Assessment support (TPRA) & QA process stepsaccording to defined internal process and guidelines, track the completion ofactions.•Workload Management and Resource Optimization: Delegate tasks efficiently,monitor progress, and allocate resources to handle workload demands.Conduct thorough quality checks to guarantee task accuracy before client submission Show less

• 

  TTEC

  Jan 2020 - Jun 2021

  Customer Support Management

  Worked as a Customer Support Executive for eBay Australia clients .Effectively managed a team of 10 members and managed theirperformance metric.Provided exceptionally high levels of customer service via live chat,email and phone if matter gets escalated

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  Amazon

  Aug 2021 - Dec 2022

  Vendor On-boarding: Assisted in the on-boarding process for new vendors,ensuring completion of necessary documentation and compliancerequirements•Risk Management - Identifying and mitigating potential risk associated withon-boarding of products ensuring a smooth and seamless process.•Vendor Operations Management: Proficient in overseeing vendor operationsand collaborating with globally managed service providers.Ensured alignment with organizational objectives while maintaining high servicequality standards.•Managed multiple projects concurrently, applying Agile and Waterfallmethodologies to track progress and allocate resources efficiently.•Coordinate and schedule meetings with vendors as per governancerequirement. Facilitate effective and timely communication between internalstakeholders and vendors .•Process Improvement and Quality Management:Led process improvementinitiatives to enhance operational efficiency and streamline workflows.Implemented quality management practices to drive excellence and deliveroptimal outcomes. Show less

  • Business Operations Manager

    Aug 2021 - Dec 2022

  • Business operation manager

    Aug 2021 - Dec 2022
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  BARNES AND NOBLE BOOKSELLERS INC 2936

  Jun 2023 - now

  Project Manager

  Used Agile Project management methodology to manage $1.5Mimplementation from inception to completion with a team of 10 seniorconsultants.Achieved 90% first time quality with testing team; developed detailed testplans, performed unit testing, coordinated daily feedback loop to monitor andcontrol, ensured a successful new product launch.Reduced case resolution 6% by actively participating in new productinformation (NPI) meetings and introducing new features SAAS Cloud collaboration portfolio.Oversaw an enterprise customer-support team of 5 to provide real-time supportand deliver a positive customer experience to BNED users.Introduced Glint surveys to solicit voice-of-the-customer (VOC) for 80K BNEDusers, including quantitative feedback on UI, UX, ease of use, functionality, andfuture expectations. Show less