Shantell Leamon

Experience

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  Mei Wei Asian Bistro

  May 2019 - Apr 2021

  Cashier Customer Service

  Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Answered questions about cooking methods, menu items, specials, and prices.Mastered point-of-service (POS) computer system for automated order processing involving the Clover system.Responsible for answering customer’s calls in a timely manner and guaranteeing a high level of customer service.Bussed and reset tables and kept the dining room and work areas clean.Maintained clean and presentable tables with tableware, glassware, silverware, and linens. Show less

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  John C Calhoun State Community College

  Sept 2019 - May 2020

  Library Clerk

  Performed multiple duties required with Circulation Desk functions, including collecting fines, creating and updating patron records, properly managing book and materials returns and check-outs, directing non-Circulation Desk issues to proper Librarian or University Staff for resolution.Operated and maintained the library's copier machines.Assisted patrons with locating books and other materials using the library's catalog system. Instruct patrons on how to use reference sources, card catalogs, and automated information systems.Provided clerical support to librarians through the use of a computer, phone, and fax/Xerox machine.Manage telephone calls regarding library resources, hours, print cards, and other information.Performed other duties as deemed necessary by the supervisor. Show less

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  Huntsville-Madison County Public Library

  Jun 2021 - Jan 2024

  Library Assistant I

  Monitors patron activities in assigned areas, handling problems as they occur | Make recommendations for more effective, innovative programming and assist with promoting and delivering content | Handle complaints in line with library policies and procedures; refers complex complaints to management and other departments as needed | Use automated library systems for transactions relating to library materials, managing patron accounts including recording fines paid, locating materials, and performing additional procedures as needed | Responsible for shelving materials, shelf reading, weeding projects, and regular inventory as assigned | Regularly empty materials drop boxes as assigned; assists in the delivery of materials to patrons utilizing curbside services as assigned | Use a variety of office equipment to fax, scan, and print for patrons Show less

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  Invariant Corporation

  Feb 2024 - now

  Receptionist
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  Acclinate

  Aug 2024 - now

  Markerting Intern

  Support the marketing team by helping enter date into spreadsheets and assisting in campaign data. Gaining hands-on experience in content creation, data analysis, and event coordination, contributing to the overall success of the team's marketing efforts. This role is sharpening my skills in social media management, research, and marketing strategy development.