Neha Sharma

Experience

• 

  Enteract, NIT Durgapur

  May 2020 - May 2021

  Vice President

  - Led a team of 30 who were rank holders at National-level Street Play & Stage Play Competitions held at Spring Fest, IIT Kharagpur , Carpe Diem, IIM Calcutta & Srijan, ISM Dhanbad.- Have also served roles of a director, actor and event manager in the society.

• 

  LetSmile- Counselling Centre For Your Happiness

  Jul 2020 - Jul 2021

  Web Developer

  - Sole maintainer of www.letsmile.in. - Responsible for major redesign of the user interface. - Improved load time of the website by 80%. - Responsible for redeployment to a higher capacity server and ensuring site reliability.

• 

  Verizon

  Aug 2021 - now

  • Subject Matter Expert of the backend service, which handles more than million hits in a day on average, responsible to provide all device related information based on customer and account details for all Verizon Customer across the USA.• Led a project designed to decrease the response time by optimizing the code and reducing the dependency on multiple databases. Successfully reduced the time by 25%, earned Quality/Process Improvement Spotlight Award (2024) for the same. • Subject Matter Expert of the backend service responsible to generate ~30 different types of bills/receipts in Retail, Indirect, Point of Sale, Digital for all the Verizon customers across the USA, supporting millions of transactions monthly.

  • Engr II-Software Development

    Jul 2022 - now

  • Engr I-Software Development

    Aug 2021 - Jun 2022