Lisa Gerberick

Experience

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  Lightning Technology Group

  Jan 2006 - Jan 2007

  Help Desk Technician

  Provided technical phone support and work order scheduling for approximately 30 separate customers as well as remote support for Outlook, Active Directory, program installation, and various other tasks as needed.

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  Global Mortgage Inc

  Jan 2007 - Jan 2008

  Customer Service Representative

  Provided technical phone support for approximately 50 branches for a mortgage originating program.Adapted to changing schedules and priorities, utilizing communication skills to manage both internal and external customer’s expectations as needed.

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  Sage

  Jan 2008 - May 2013

  Customer Support Analyst II

  Provided technical support for customers and Business Partners regarding Sage HRMS, Sage Employee Self Service, SAP Crystal Reports, and various Sage HRMS integrations.

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  Blytheco

  May 2013 - Mar 2018

  Managed implementation projects involving multiple third-party contractors and internal and client stakeholders.● Oversaw a major fast food chain franchise owner group project implementing HR software and reducing payroll entry time for corporate and over 150 locations.● Oversaw a national insurance company payroll and HR software implementation, ensuring the project was on time and on budget. Installed, implemented, and supported Sage HRMS, Sage Employee Self Service, SAP Crystal Reports, Vineyardsoft KnowledgeSync, and various Sage HRMS integrations. Show less

  • HRMS Software Consultant

    Oct 2014 - Mar 2018

  • Technical Analyst

    May 2013 - Oct 2014
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  PowerPlan, Inc.

  Mar 2018 - now

  Project Manager for Professional Services with a proven track record of leading complex IT projects and programs to successful conclusions. Leadership skills are complemented by a broad business perspective, balanced with analytical and technical skills acquired through real-life experiences. Actively involved in planning and building high-performance teams and implementing best practice methodologies. Natural Gas and Electric Distribution Utility Company • Managing critical Upgrade and integration with SAP including significant improvements to core Plant Accounting, and Power Tax functionality, realignment of their property unit catalog across all companies as well as Workflow Process Automation (WPA) to enable the client to automate and streamline processes.• Project included designing and delivering over 20 Integrated Customer Assessment (ICA) RecommendationsElectric Transmission Services Company• Managing an upgrade and a move from premise to hosted PowerPlan solution including implementation of Data Hub, giving the client easier access to their data.Natural Gas Company• Managed an upgrade and a move from premise to hosted PowerPlan solution on an extremely condensed schedule.Large Investor-Owned Utility Company involved in Transmission and Distribution • Managed the technical upgrade and implementation of WPA along with significant improvements to address their core Plant Accounting pain points. Show less

  • Project Manager

    Nov 2021 - now

  • Senior Consultant

    May 2021 - Dec 2021

  • Consultant

    Mar 2018 - May 2021
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  Crushed Daisy Art Gallery

  Feb 2020 - now

  Company Owner