Steven Vodli

Experience

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  Coca-Cola HBC Hungary

  May 1997 - Sept 2007

  ● Responsible for 600 clients as a single point of contact (SPOC) providing after sales support, relationship management, and service delivery ● Managed Projects of different sizes (5 to 10 projects per year) with internal cross-departmental collaboration● Delivered regular presentations to top clients (about 10-20 per year) ● Recruited and trained new personnel● Directly led and diligently managed the vending machine operators ( a team of 20)● Regularly helped vending machine operators over the phone troubleshooting technical problems they could not handle themselves.● Coordinated sales, service, logistical personnel and activities to ensure smooth operation.● Improved cost efficiency of service delivery by continuously analysing business performance. Show less

  • Vending Area Team Leader

    Aug 1999 - Sept 2007

  • Warehouse Manager

    May 1997 - Aug 1999
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  Netmobil Ltd.

  Jan 2000 - May 2002

  Business Owner

  One of the top ten ecommerce sites in Hungary selling brand new, carrier independent mobile phones.

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  Paper Town

  Aug 2003 - Apr 2004

  Business Owner

  Household Paper Wholesaler

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  Nexus Financial Services - Hungary

  Jan 2006 - Sept 2007

  Business Owner

  Providing my clients with financial advise in the areas of loans, mortgages and investments.

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  McDonald's

  Nov 2007 - Aug 2008

  Floor Manager (while doing my EFL, English as a Foreign Language, studies)

  ● Got promoted and trained to the floor manager position within a few months● Led a team of cashiers on till ● Ensured upselling was taking place to maximise revenue per cashier.● Ensured that customer waiting times were met as per performance KPI's for the franchise● Supervised the training and scheduling of personnel● Managed inventory intake

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  Henderson Group

  Aug 2008 - Feb 2011

  Customer Service Advisor (while studying for my Master's Degree)

  ● Managed till and cash on a daily basis.● Learnt facilities management in large assets● Merchandising ● Looked after any sales returns for the customers and ensured a swift response.

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  Hostelling International Northern Ireland

  Oct 2009 - Jul 2011

  Trustee

  ● Responsible for governance issues and defining strategic direction for the future

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  Caffè Nero

  Oct 2011 - May 2012

  Cashier / Cafe Assistant

  ● Provided excellent customer service & customer care● Cash reconciliations & collections● Prepared delicious coffee for customers and maintained a clean, hygienic environment● Inventory count of fresh and outdated items in the fridge.

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  THE HOLBURNE MUSEUM TRUST COMPANY

  Feb 2012 - Jul 2015

  Visitor Services Manager

  ● Ensuring excellent experience for the Museum's more than 100 000 visitors● Promoted from temporary contractor to Visitor Services Manager, based on performance within two and a half years.● Built and maintained relationships with corporate members● Project Management of the 5-year Sustainability Action Plan & Sustainability Policy for the Organisation with cross-departmental collaboration● Project Management of the “Restructure and Reposition the Museum's Private Hire Activity” initiative● Increased private hire revenue by 100% within a year● Managed between 20 and 40 events a year and acted as a single point of contact for prospective clients● Managed client expectations through written communication and one-on-one meetings. Showed prospective clients around in the Museum, offered them a tailored solution and closed the sale.● Through high quality events we delivered customer experiences of a lifetime.● Implemented a cloud-based reporting and communication system for employees and volunteers ● Led a team of duty managers (3 full and 2 part-time) and worked volunteers ( a strong team of 200) ● Managed Cash Flow Forecast Show less

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  My Family

  Aug 2015 - May 2020

  Family COO

  I took a career break to support my family and be there for my son whenever it was required. I used this time to improve my skills in eCommerce, Digital Marketing, Business Organisation, Branding, and Communications.My motto is : "I do whatever it takes to make things work!"

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  Shaveman‘s

  May 2020 - now

  Founder

  Our mission is to make natural skincare products for men the new normal and the obvious first choice.We also aim to reduce our environmental impact through investing in reforestation projects around the globe which also contributes to a greener, healthier and a more liveable future.

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  Vodli Creative

  Nov 2023 - now

  Owner

  At Vodli Creative, we help local businesses to grow with tailored websites and strategies designed to generate leads and increase revenue - working exclusively with one business per service area in a given industry to avoid any conflicts of interest.