Dharmesh Rabari

Experience

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  Mehta Cad Cam Systems Pvt. Ltd.

  Jan 2012 - Dec 2012

  Service Engineer

  Service Engineer - Solvent Printer DepartmentAs a Service Engineer at Mehta Cad Cam, I specialize in the installation, servicing, and troubleshooting of large-format Solvent Flex Banner Printers. My responsibilities include:Installation: Setting up and configuring industrial-sized printers for optimal performance.Service & Maintenance: Providing routine maintenance and repair services to ensure uninterrupted operations and extend the life of equipment.Troubleshooting: Diagnosing and resolving technical issues with precision and efficiency to minimize downtime for clients.This role has enhanced my technical expertise and problem-solving abilities in the printing industry while enabling me to deliver excellent customer service. Show less

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  Big Cinemas-Reliance (Adlabs Films Limited)

  Jan 2013 - Dec 2013

  Projectionist

  Projectionist | Reliance Big CinemasAs a Projectionist at Reliance Big Cinemas, I was responsible for managing the entire projection room and sound system operations. My key responsibilities included:Operating and maintaining projection equipment to ensure high-quality movie screenings.Conducting detailed checks and reports on all movies and advertisements prior to public screening to ensure accuracy and compliance.Keeping meticulous log reports of all movies and advertisements shown, ensuring precise documentation and accountability.Collaborating with the team to resolve technical issues and optimize the overall cinematic experience for the audience. Show less

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  PVR Limited

  Jul 2014 - Jul 2016

  Digital Projectionist (TMS)

  As a Digital Projectionist at PVR, I am responsible for ensuring seamless cinema operations through a variety of technical and administrative tasks. My key duties include:Managing the Theatre Management System (TMS) for efficient operations.Loading content and ensuring proper scheduling for shows.Compiling and sending movie reports for accurate tracking and analysis.Managing advertisement reports to ensure all promotional content runs as per schedule.Regular maintenance of projectors and servers for optimal performance.Performing sound testing to guarantee high-quality audio for each show.Managing and maintaining projector lamps for longevity and efficiency.Preparing CPL (Composition Playlists) to ensure correct sequencing of shows and ads.Sending daily reports to the ME (Manager/Engineer) for accountability and smooth communication.This role has strengthened my technical skills in cinema projection systems and enhanced my ability to manage time-sensitive tasks with precision. Show less

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  Eureka Forbes Ltd

  Jul 2018 - Feb 2020

  Group Service Supervisor

  Group Service Supervisor | Eureka ForbesAt Eureka Forbes, I was responsible for overseeing multiple critical functions to ensure smooth operations and excellent customer service delivery. My key responsibilities included:1. CRC Incharge: Managed the Customer Relationship Center, ensuring prompt resolution of escalations and maintaining customer satisfaction.2. Escalation Visits: Conducted site visits for escalated cases to resolve high-priority issues efficiently.3. Technician Training: Led the training programs for technicians, enhancing their technical skills and service delivery.4. Business Partner Meetings: Regularly engaged with business partners to foster collaboration, discuss performance, and ensure alignment with company goals.5. Budget Mapping: Developed and managed service budgets, ensuring cost-effective operations while meeting business objectives.6. KPI Management: Monitored and tracked Key Performance Indicators (KPIs) to ensure service quality and operational efficiency.7. Audit & Customer Visits: Conducted regular audits and customer visits to ensure compliance with service standards and build strong customer relationships.8. Referral Sales: Played a key role in driving referral sales through customer engagement and satisfaction. Show less

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  Kent RO Systems Ltd.

  Feb 2020 - Mar 2023

  Area Service Officer

  Area Service Officer - SCA & Water Purifier DepartmentsKent RO Systems Ltd.In my role as Area Service Officer, I manage the Water Purifier Service Departments, Smart Cooking Appliance (SCA) and Small Home Appliance (SHA) departments for the Ahmedabad region. Additionally, I oversee operations across North Gujarat, Baroda, Saurashtra, and Kutch-Bhuj in the Water Purifier (RO) department.Key responsibilities include:Managing service operations and ensuring optimal performance in both SCA and RO departments.Conducting monthly training sessions for new employees and technicians, enhancing their technical expertise and customer service skills.Performing monthly audits for franchises and customer interactions to maintain high service quality and compliance.Overseeing budget management to ensure cost efficiency across all service-related activities.Monitoring and achieving key performance indicators (KPIs) to drive service excellence and customer satisfaction.My role also involves a proactive approach to problem-solving, fostering customer trust, and ensuring smooth, efficient service delivery across all regions I handle. Show less

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  BioTech Industries

  Apr 2023 - now

  Technical Head

  Technical Head - Pan India (Electrolysis) | Water Ionizer ExpertAs the Technical Head, I have overseen the complete spectrum of water ionizer technology across India, specializing in electrolytic systems for both domestic and industrial use. My expertise spans multiple areas, including:1. Leading training programs for B2B clients on the operation and benefits of water ionizers and hydrogen machines.2. Spearheading research and development of cutting-edge water filtration technologies, with a focus on industrial and domestic alkaline filters.3. Managing online return cases, ensuring a smooth and efficient customer service experience.4. Providing expertise on hydrogen bottles, ozonizers, and air purifiers, introducing innovations that enhance the market presence and product capabilities.I have contributed to improving product quality, optimizing technical processes, and enhancing client satisfaction through in-depth training and product support, helping to establish our solutions as leading options in the industry. Show less