Sudipta Banerjee

Experience

• 

  Aditya Birla Retail Limited

  Feb 2014 - Aug 2018

  Responsibilities:• Established and updated work schedules to account for changing staff levels and expected workloads.• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.• Having experience to lead a team of 20-30 manpower with On-roll and Off-roll employees.• Trained team members in successful strategies to meet operational and sales targets.• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.• Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.• Exceeded team goals and collaborated with staff members to implement customer service initiatives.• Compiled and analyzed customer feedback data to develop new strategies and corrective action.• Supervised and guided new employees on their task and responded quickly to questions, which improved understanding of job responsibilities.• Monitored metrics and developed actionable insights to improve efficiency and performance.• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. Show less

  • Sr. Customer Service Supervisor

    Dec 2016 - Aug 2018

  • Customer Service Associate

    Feb 2014 - Nov 2016
• 

  Bigbasket.com

  Aug 2018 - Mar 2021

  Operation Team Leader

  Responsibilities:• Monitoring and maintaining high level of on-time delivery reliability service and performance at B2B and B2C DC.• Assist in the development and implementation of outbound transportation programs that provide for continuous improvement.• Having experience to lead a team of 100-120 manpower with On-roll and Off-roll employees.• Maintained accurate records in system, including materials weights, bill amounts and identified variances.• Managed scheduling and task delegation for members warehouse team.• Responsible For entire Inward (staging, segregation, putaway), Outward (checking ,picking ,packing) and Warehouse Operations.• Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.• Given training to the entire team on weekly basis and report submitted to the Warehouse manager.• Shrinkage control through Complete Cycle count of each and every product which are In-warding at store.• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.• Responsible for inventory reports and DC monthly OKR presentation and DC Weekly review Preparation & maintain records as per Procedure. Show less

• 

  Reliance Retail

  Mar 2021 - Feb 2022

  Senior Executive - Operations & Shift Incharge

  • Overall responsible for Smooth DC Operations for Grocery / F&V / Dairy & Fresh.• Handling 64+ Reliance Smart stores goods distribution.• Responsible for Quality Assurance and Process Excellence at all Reliance's smart Stores including JioMart.• Responsible for Inventory optimization / Accuracy / Fulfilment of Customer demand.• Having experience to lead 3 Inbound Supervisor and 2 Outbound Supervisor and 4 DEO(Data Entry Operator) and a team of80-100 manpower with 3PL employees.• Ensuring DC & Transport Audit compliance >95%• Managing overall DC Dashboard/OKR in Green >90%• Ensuring no Open Scroll pendency F&V, D&B & Consumables as per the Dashboard parameters.• Follow SOP ( Standard Operating Procedures) documents and taking necessary approvals for deviations.• Cost saving / optimization via Route planning and vendors management with Transport Management Skills• Managing Transport of Dedicated/Market vehicles for goods distribution and coordinating for 100% ontime dispatchesand reverse logistics.• Handling all major escalation at DC with coordination and guiding to increase productivity of all stakeholders.• Weekly DC performance review and take required action.• Responsible to monitor Inbound Operation, Outbound Operation, Inventory Operation and returns.• Alternated goods in inventory by observing FEFO (First Expiry/First-Out) approach to keep shelves organized and properlystocked.• Responsible for process hygiene maintenance at DC level.• Maintaining 5S and Kaizen as per norms in the warehouse.• Pending GRN monitoring from stores for Goods, Crates and Insulated boxes as per the DC targets.• Ensuring Trip closure to be on time for Dedicated/Market vehicles 100% for smooth monthly Transport Costing.• Responsible for SAP (Systems, Applications & Products in Data Processing) vs. Physical & Material Audit & Reconciliation.• Responsible for Perpetual Inventory management. Show less

• 

  Hyperpure by Zomato

  Feb 2022 - Jul 2023

  Ops. Team Lead - Inventory & Operations

  • Overall responsible for Smooth DC Operations & Inventory of Zomato hyperpure & Blinkit (CPC + PC) Operations for Grocery / F&V / Dairy/ Frozen/ Meat & Poultry / Ice-cream (55,000 sq ft)• Responsible for devising ways to optimize Inventory control procedures.• Responsible for controlling warehouse Matrics for Zomato Hyperpure of FC Issues & Quality Issues fromCustomer end , Wastage, Shortfalls/Undelivered and for Blinkit of FR (Forward Rejection) & NR (NotReceive) from DS end , Wastage , Shortfalls/Undelivered & OTIF.• Maintaining Daily records of products and shipments to identify what needs to be ordered versus what is available in stockand replenishing stocks as needed.• Responsible for sharing Ageing report to category teams for reminding near expiry articles moving and controlling wastageof company.• Responsible For entire Inward (segregation, putaway), Outward (checking , staging, picking ,packing,routing), Inward stocks Putaway & Retun Putaway from customers and Warehouse Operations.• Wastage/ Shrinkage/Damage/Quality control through Complete Cycle count/ PI of each and everycategories product which are available into Inventory stocks.• Responsible for collaboration with warehouse employees and other staffs to ensure business goals are met.• Direct the Outbound Operations to ensure accurate and timely picking/shipping process of all orders with maximumefficiency.• Tracking Inbound and Outbound orders to prevent overstocking and Out-of-stock (OOS)• Analysing daily product and supply levels to anticipate Inventory problems and shortage.• Having experience to lead 25 Executives and a large team of 150-170 manpower with On-roll and Off-roll employees.• Responsible for overall DC hygiene maintenance.• Analysing & reviewing supply chain data to identify and resolve issues.• Monitoring Weekly Review reports for analysing Warehouse Matrics.• Floor Management with 5S(Cleaning, Ensure all the items should be own place). Show less

• 

  Purplle.com

  Jul 2023 - now

  Loss Prevention Officer - Operations

  • Report directly to the Regional Manager.• Overall responsible for Smooth DC Operations & 25 L Inventory of Beauty & Cosmetics (35,000 sq ft)• Leading a large team and accountable for End to End planning, operations and performance management.• Accountable for performance metrics on Customer experience, Reliability, Cost and Process controls. Identity Root causes/improvement areas and work collaboratively to improve performance.• Interface cross-functionally at all levels within the divisions of the company, For example: Customer Support/Complaints, Coordinating logistics operations to ensuring smooth movement of goods and DC Operations etc.• Driving the selection and implementation of process improvement and cost optimization projects by analyzing the Performance Metrics with a vision to enhance customer experience identifying training and development needs; and participating in the hiring, promotion, coaching, teaching and evaluation of the off roll team members.• Taking end-to-end responsibility of ensuring seamless Warehouse Inventory and Operations of the Facility.• Monitoring all KRA and KPI and managing Inventory levels, ensuring that sufficient stocks is available to meet customer demand and taking steps to minimize the risk of less Fill-Rate. • Making plan on Inventory holding, slotting, Space management, Ageing data preparation and Productivity improvement.• Overseeing day-to-day operations of managing Inventory and Operations within SLA and ensuring the execution in line with SOPs.• Overseeing entire operations and processes and giving guidance to the team to deliver key business results with "Owner's mindset".• Driving the charter scale up plan while being responsible for all customer satisfaction, complaints, performance and related metrics.• Collaboration with other internal teams like sales, technical, marketing, commercial and operation team to ensuring that all operational activities are aligned smoothly. Show less