Mohammed Buhwaid

Experience

• 

  Ministry of Environment, Water and Agriculture

  Oct 2017 - Dec 2017

  Human Resources Trainee
• 

  Ersal

  Nov 2018 - Oct 2021

  Customer Service Representative

  • Perform routine telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks.• Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed.• Comply and stay up-to-date with applicable laws and regulations.• Promote strong customer and client interactions, build relationships and participate in cross-selling, and offer new services and features.• Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery.• Actively contribute to meet the branch business goals, as well as individual sales and customer service goals.• Accurately close out the the teller terminal and remit daily work to supervisor.• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Knowing Services Provided inside and out so that you can answer questions.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• Managing a team of junior customer service representatives.• Ensure customer satisfaction and provide professional customer support.• Assist with all internal and external HR related inquiries or requests.• Maintain both hard and digital copies of employees' records.• Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.• Assist with performance management procedures.• Schedule meetings, interviews, HR events and maintain agendas.• Coordinate training sessions and seminars. Show less