Desmond Lee

Experience

• 

  SYNNEX

  Apr 2000 - Jul 2002

  Product Manager

  • Directed and exercised control over operational, functional and performance testing phases.• Determined system testing methods which resulted in 5% reduction of DOA and RMA systems.• Liaison between domestic and foreign vendors/manufacturers of product development.• Hardware compatibility testing to increase system reliability and performance.

• 

  Inventec

  Nov 2004 - Feb 2013

  Senior Manager

  • Leading engineers and technicians in products quality control, failure analysis and fields support.• Participate in planning, coordinating and managing HP Quality Programs like OOBA (Out Of Box Audit), PPC (Piece Part Capture), FFC (First Field Capture) and MTTF (Mean Time To Failure) where now knows as EST (Extended Stress Test) result in reducing AFR (Annual Failed Rate) where continue to moving downward trend.• In 2008, implemented $3 million HP Whole Unit Repair (WUR) in leading quality and engineering.• Employed data analysis technique and process change which resulted 1% reduction in WUR Repeat Return (RR) units and continue achieved HP RR Incentives since new WUR business started.• Managed and support customer escalation including on-site, driving CLCA (Close Loop Corrective Action) during NPI and sustaining phase.• Cross-functional role to production at Shanghai and development at Taipei in meeting customer objectives.• Training and educating the quality and engineering team for new products introduction. • Managed ISO 9001:2008 and QMS (Quality Management System).• Details-oriented in making sure every project on schedule and risk mitigation. Show less

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  Hewlett-Packard

  Mar 2013 - Oct 2015

  Sr. Quality Program Manager

  • Supply Chain Engineering• Failure Mode and Effects Analysis (FMEA)• Closed-Loop Corrective Action Process (CLCA) • Quality management• Strategic quality planning and execution

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  HP

  Nov 2015 - now

  • 3rd Level Support• Top issue case(s) management• Strategic process improvement • Founding member of HP Inc.• Supply Chain Engineering• Failure Mode and Effects Analysis (FMEA)• Closed-Loop Corrective Action Process (CLCA) • Quality project management• Strategic quality planning and execution

  • Sr. Quality Program Manager

    Mar 2021 - now

  • Sr. Quality Program Manager

    Nov 2015 - Mar 2021