Ajun Kunnath

Experience

• 

  Mayilvahanam Agencies

  Feb 2012 - Oct 2015

  Indian Oil Corporation (IOC) retail outlet Assistant Manger at Kerala. My roles and responsibility was assist General Manager for day to day operations, creating roster and conduct training to sales executives.I am also responsible for maintaining P&L account for the organization, trained newly hired employees and overall ownership of the organization.➢ Recruited and trained 300+ sales associates and developing them to productive team members with excellent service.➢ Coordinated employee schedules and training programs.➢ Maintains financial security by following internal controls. . Show less

  • Assistant Manager

    Apr 2013 - Oct 2015

  • Head Cashier

    Feb 2012 - Mar 2013
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  Sutherland

  Feb 2016 - Jun 2017

  Mortgage Loan Processor

  ➢ Deals with Conventional loans, VA loans and HARP loans in US Mortgage industry.➢ Coordinate with US Loan processors for fast approvals of loans.

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  Amazon

  Jul 2017 - Jun 2019

  Hub Manager

  ➢ Lead last mile delivery operations of Amazon India in Palakkad district.➢ Handled 6300 shipments daily and delivered on customer promised date.➢ Handled 800+ shipments from sellers and dispatched to Fulfillment centers daily.Warehouse Management, People Management, Last Mile Operations, Route Planning, Cluster Head.

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  Flipkart

  Aug 2019 - Aug 2020

  Hub Incharge

  Managed all kinds of Last Mile Operations (Delivery /Customer satisfaction/Team Leading) Strategically plan and manage the customer escalations, Delivery, and Hub Operations Manage the operational matrix (KRA & KPI)Oversee overall financial management, planning,system, and control Managing & Monitoring Field Executives.Ensured correct allocation of resources to meetdelivery schedules. Manage the training and development of new recruiters.Excellent analytical, problem-solving andorganizational skills Doing the assigned job, according to the profile.Monitoring Kirana stores and developing their potential. Show less

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  Noon

  Mar 2021 - Jun 2022

  Team Lead

  ➢ Managed team of 1000+ riders.➢ Succeeded in planning, execution, addressing rider’s performance issues and resolving of their problems.➢ Managed assigned fleets effectively to meet expectations todeliver best class customer experience. ➢ Ensured &improved the quality of Logistics operation and setan action plan to reduce logistics delay.➢ Manage, motivate, hire & train and continually develop the last mile executives.

• 

  Majid Al Futtaim

  Jul 2022 - Feb 2024

  Operation Team Lead

  ➢ Lead E-commerce operations of Dubai cluster with team of Team Leaders, Admins, Logistics Coordinators, Rider Coordinators, Pickers and Riders.➢Handled partnership operations with Instashop.➢Managed a team of 100+ direct and indirect reporting.➢Ensured On-time Delivery to customers through minimizing order preparation time & delivery time.➢ Analyse performance report and implement performance improvement plans based on stores rating.➢ Ensured product quality of market items and followed hygiene measures.➢Assigned tasks to the team and make sure everything done perfectly. Show less