Abdullah H.

Experience

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  Brainload Technologies

  Dec 2014 - Dec 2015

  Search Engine Optimization Specialist

  Optimize website content to improve search engine rankingsConduct keyword research and analysis to identify target keywordsImplement on-page and off-page optimization strategiesMonitor website traffic and analyze website performanceCollaborate with clients to identify their business objectives and optimize their website accordingly

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  National Distribution Company Inc.

  Jan 2016 - Oct 2016

  Accountant

  Managed financial accounts and prepared financial statementsConducted audits and ensured compliance with accounting standards and regulationsCollaborated with team members to prepare budgets and financial forecastsUtilized strong analytical and problem-solving skills to identify and resolve financial issuesDemonstrated excellent communication and interpersonal skills in all interactions

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  Mindbridge

  Jan 2017 - Nov 2017

  Inbound Customer Service Representative (UBER)

  Handled customer inquiries and complaints via phone, email, and chatProvided product and service information to customersCollaborated with team members to resolve customer issues and complaintsAchieved and exceeded customer service targetsUtilized excellent communication and proactive listening skills to ensure customer satisfaction• Zendesk: Experience creating and managing tickets, resolving issues, and providing timely responses using Zendesk.• Asana: Developed tasks, assigned deadlines, and collaborated with team members using Asana.• Skilled in using other CRM software such as Salesforce, HubSpot, and Zoho to manage customer relationships, track sales leads, and automate marketing campaigns.• Able to Customize CRM software to meet specific business needs, including creating custom fields, workflows, and reports. Show less

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  Amazon

  Dec 2017 - Dec 2018

  Virtual Assistant

  Amazon Wholesale: With a deep understanding of the marketplace and the factors that drive profitability. Being highly skilled in researching and identifying profitable products, negotiating with suppliers, and managing inventory levels to ensure sufficient stock of products to meet customer demand. Having a strong ability to analyze market trends and identify opportunities for growth, and able to build and maintain strong relationships with suppliers to ensure timely delivery and quality of products. My expertise in Amazon wholesale has allowed me to achieve success in online selling, and continuously learning and staying up-to-date with the latest trends and best practices in e-commerce.• Experienced in researching profitable products on Amazon and analyzing market trends using tools like Keepa, Helium, and Jungle Scout.• Skilled in managing multiple tasks and projects simultaneously, including product research, inventory management, and customer service.• Familiar with the Amazon Seller Central platform and able to navigate it efficiently to manage product listings, optimize product descriptions, and track sales performance.• Proficient in communicating with foreign clients, particularly those from the United States and Canada, and providing high-quality customer service.• Experienced in managing Amazon product listings, including creating compelling product descriptions, optimizing product images, and managing product reviews.• Able to analyze customer feedback and reviews to identify areas for improvement and make necessary changes to product listings.• Familiar with Amazon's policies and guidelines for selling products, including requirements for product quality, packaging, and shipping.• Skilled in using Excel and other data analysis tools to track sales performance and identify opportunities for growth.• Able to work independently and as part of a team to achieve business objectives and meet client expectations. Show less

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  Jobs in United Kingdom

  Apr 2018 - Feb 2020

  Account Administrator

  As an account administrator for the past two years, I have been responsible for managing and supporting a portfolio of international clients. In this role, I have gained extensive experience in various aspects of account management and client support, utilizing a range of tools and applications.Scheduling Meetings:One of my primary responsibilities as an account administrator was to schedule and organize client meetings. I have developed strong skills in managing complex calendars, coordinating with clients across multiple time zones, and ensuring that all participants are well-prepared and informed.Using Applications:In order to manage client accounts effectively, I have worked with a variety of applications and tools, including Asana and Zen Desk. I have become proficient in using these tools to track and manage project workflows, resolve client issues, and communicate with team members and clients.Client Communication:As an account administrator, I was the primary point of contact for my clients, and I have developed strong communication and interpersonal skills. I have worked with clients from diverse backgrounds and cultures, and have learned to navigate complex communication challenges to ensure that client needs are met.Problem-Solving:Working as an account administrator has required me to develop strong problem-solving and analytical skills. I have become adept at identifying and resolving client issues, and have developed creative solutions to complex challenges.Overall, my experience as an account administrator has allowed me to develop a range of skills that are valuable in a variety of roles, including project management, customer service, and client support. I am confident that my experience, coupled with my strong work ethic and interpersonal skills, make me a strong candidate for roles in these areas. Show less

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  Ibex

  Jun 2022 - Feb 2023

  Customer Service Executive:• Responded to customer inquiries and complaints, providing solutions and ensuring customer satisfaction• Escalated complex issues to the Customer Service Manager for resolution• Maintained and updated customer service records and databases• Collaborated with cross-functional teams to ensure seamless customer experiences• Assisted in the development and implementation of customer service training programs for new hiresSkills:• Strong hold over CRM software• Strong communication and interpersonal skills• Proficient in Microsoft Office Suite• Ability to multitask and prioritize in a fast-paced environment• Experience in customer service management• Ability to handle escalated customer issues and provide satisfactory resolutions Show less As a customer success manager, I pride myself on my deep productknowledge and ability to effectively communicate with customers to drivecustomer satisfaction. I understand that increasing usage is a key driver ofcustomer loyalty, and I am always willing to go above and beyond to providepersonalized training and support to ensure that my customers are getting themost out of their products or service.• Addressed customer inquiries and complaints at a managerial level, ensuringtimely and effective resolutionPage 1 of 6• Assisted in the development and implementation of customer service policiesand procedures• Conducted performance evaluations for customer service representativesand provided feedback for improvement• Maintained and updated customer service records and databases• Managed escalated customer issues and ensured customer satisfaction• Strong hold over CRM software• Achieved target retention through upselling, renewals, and cross-selling.Client management: The process of building and maintaining strongrelationships with clients, understanding their needs and goals, and providingthem with personalized support to help them achieve success.Responsibilities:Customer management: The overall process of managing and supportingcustomers, from acquiring and onboarding them to providing ongoing support,ensuring satisfaction, and retaining their business.Onboarding: The process of introducing and familiarizing new customers withthe product or service, helping them to get started and set up for success.Renewals: The process of renewing customer contracts and ensuring that theyremain satisfied with the product or service.Retaining: The process of keeping customers engaged and satisfied,preventing churn, and building loyalty.Cross-selling: The process of offering customers complementary or relatedproducts or services to increase revenue and customer value. Show less

  • Customer Service Executive (Walmart)

    Jun 2022 - Feb 2023

  • Customer Service Representative Manager

    Jun 2022 - Feb 2023
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  Percy

  Feb 2023 - Feb 2024

  Customer Service Representative (SAAS)

  Working as a SAAS customer service representative is a dynamic role, handling calls from hospitals, restaurants, and clinics. I adapted quickly to industry-specific needs, honed communication and empathy skills, and excelled in multitasking and time management. It was a fulfilling experience assisting diverse customers and resolving their concerns effectively.

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  Sunny's Worldwide Chauffeured Transportation

  Feb 2024 - now

  Media Transportation Operations Specialist

  Highly organized professional with managing media transportation in NYC. Expertise in reservations, dispatching, and exceeding client expectations. Passionate about seamless logistics and exceptional service.Managed media reservations & dispatched chauffeurs (NYC)Ensured timely arrivals & exceeded client expectationsSkillsClient ManagementReservationsDispatchingLuxury TransportationCommunication