Samuel Girubuntu

Experience

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  Abt Associates

  Jan 2015 - Jan 2018

  Sector supervisor & data clerk

  Seasonal gigs in IRS operations

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  MTN Rwanda

  Oct 2015 - Jan 2020

  Customer Service Representative
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  Trinity International academy

  Jan 2018 - Jul 2020

  Information Technology Instructor

  Taught computer science, cybersecurity, and ICDL certification, focusing on network security and data protection. Managed and secured the school’s IT infrastructure, ensuring reliable connectivity and firewall protection. Provided technical support and cybersecurity guidance to staff and students on secure system usage. Developed and maintained the school’s website and book management system for efficient resource access.

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  Afwego

  Aug 2019 - Jul 2021

  Network Specialist& IT support

  Provided hands-on IT support, troubleshooting network issues, securing installations, and ensuring cybersecurity compliance. Developed and managed websites and e-commerce platforms using Duda and WordPress, integrating security best practices. Configured network devices, conducted vulnerability assessments, and delivered security awareness training. Represented Afwego in client meetings, collaborating with designers and guiding clients on platform management and maintenance.

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  Microsoft

  May 2021 - Oct 2023

  M365 technical Support

  • Provided comprehensive technical support over the phone, chat, and email for Microsoft M365, addressing client issues across Office 365 apps, Teams, SharePoint, and OneDrive.• Assisted in troubleshooting and resolving technical issues related to Microsoft desktop operating systems (Windows 10) and M365 integrations.• Researched and analyzed complex cases, providing clear solutions and advice to clients and team members, effectively reducing escalation rates.• Used knowledge of networking concepts, including basic TCP/IP protocols, to resolve network-related issues impacting M365 applications.• Documented all technical incidents, client interactions, and resolutions in detail, contributing to the internal knowledge base.• Actively collaborated with clients in English and French, simplifying complex technical information for non-technical users and system admin. Show less

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  Willis College

  Mar 2025 - now

  Cyber Security Instructor

  *Expertise in network security, digital forensics, and system administration*Delivers engaging, student-centered, and hands-on learning experiences*Contributes to curriculum development and academic program improvement*Skilled in tools like Wireshark, Snort, AWS, and scripting with Python