Ryan Hay

Experience

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  Intouch Wireless

  Jan 2000 - Jan 2002

  Communications Consultant/Pager Services Manager

  Consistently achieve monthly sales goals by an average of 20%.•Consultant to Verizon, Nextel, AT&T, T-Mobile, MCI, and Cingular Wireless •Market service plans and promotions in the local markets •Repair and program cellular phones, pager/beeper and two-way RF radios

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  Home Depot

  Jan 2003 - Jan 2005

  Contractor Sales Rep & Delivery Coordinator

  Responsible for contractor customer sales and support•Delivering high volume of merchandise to multiple locations and within time frame•Coordinate pick-up and deliveries for contractor customers•Keeping accurate record of customer orders and driver locations

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  Digital Video Systems Inc

  Jan 2005 - Jan 2011

  Sr. VSAT/TVRO & RF Electronics Engineer

  Manage and supervise marine TVRO and VSAT install teams•Build, troubleshoot, repair and service 1 meter to 4.6m Marine Stabilized Antenna•Sea-Tel, Orbit, and Sailor, Intellian, Thrane & Thrane satellite tracking antenna Systems •Advanced knowledge of Fiber Optics networks, single and multimode•Advanced experience of L-band, IF, RF, A/V and data terminations and RF distributions•Engineered RF and Fiber optics solutions for marine satellite antenna and radar systems•Integration experience knowledge of Cisco Routers, Switches, AMX, Crestron control systems •Troubleshoot electronic assemblies and component using electronic test equipments•Troubleshoot RF, L-Band, Data and Fiber optics networks•Traveled extensively working on Marine VSAT Satellite, Audio, Video, and IPTV Systems•Advance experience with iDirect Platforms, modems, iSite, iBuilder, iMonitor, ComTec modems•Worked with low and high voltage regulator, hardware and product knowledge•Skilled with Fiber optics networks, splice and terminate fiber optics cables in all environments•Troubleshooting, installation, configuration & maintenance of various VSAT & TVRO equipments Show less

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  MTN, a Global Eagle Brand

  Jan 2011 - Jan 2012

  Lead Field Engineer

  Troubleshoot components of the VSAT system with computer software and test equipment, interpret troubleshooting results and determine best course of action to restore VSAT Communications. •Analyze results of corrective actions to ensure systems, components and services working satisfactorily•Interpret problems or symptoms reported by customer IT representative and diagnose possible causes of service problems with the network, systems or components•Interpret data from digital or analog menus in assessment of parameters, settings and symptoms•Install new VSAT equipment and upgrade components or systems on vessels or buildings•Build, Troubleshoot, repair and service 1 meter to 4.6m Marine Stabilized Antenna•Test, locate and restore service by interpreting service orders, circuit diagrams, schematics, block diagram and complex circuits •Modify computer system software settings and parameters. Provide feedback reports•Change software and scripting coding•Perform routine maintenance on shipboard VSAT & TVRO systems, components and software•Providing resolutions to technical issues related to performance of VSAT and satellite networks due to improper design, manufacture, test and verification, operation and external sources of radio-frequency interference •Experience in Data Communications and Satellite Communications, Troubleshooting, Installation, Configuration & Maintenance•Advance knowledge with iDirect Systems(iBuilder,, iSite,iMonitor), and Comtec modems•Ability to perform EIRP, G/T, and level analysis•Sea-Tel certified in TVRO and VSAT systems •Intellian and Sailor VSAT Certified•Advance knowledge on iDirect Platform: iBuilder, iMonitor and iSite Show less

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  Maritime Telecommunications Network

  Jan 2012 - Jul 2015

  VSAT Training Specialist

  Manage technical services training program and document control for MTN Technical Services Technician, Network Operation Center and Customers. • Manage the USA and UK VSAT Engineering and Operators course training program. • Conduct training for new trainees, technical services representatives, NOC technicians, MSP contractors, onboard IT officers, ETO’s on MTN VSAT courses, including Engineers, Operators and On-Board training courses while keeping technicians current on all equipment and new technologies • Develop and implement curriculum relevant to courses previously mentioned including providing all trainees with needed resources and training materials • Responsible for all technical certifications for MTN personnel, customers and MSP as part of MTN’s ongoing training program • Distribute training materials for new equipment and technology changes • Create and maintaining MTN’s technical services web service portal • Incorporate advance knowledge of link budgeting, TCP/IP Protocols, SCPC/FDMA/TDMA Mobile Soft Switch and RF Propagation. • Advance knowledge on iDirect Platform, iBuilder, iMonitor and iSite • Develop, modify and update MTN’s training matrix • Perform Quality Control, Preventive Maintenance of vessels and audit technician’s • Provided 24hrs On call support for Customer, Technicians and Contractors • Assist the Director of Technical Services to develop, modify, and maintain field service support tools, training, software, equipment, etc. • Support and guide service initiatives; provide expert consulting services such as resource planning, demand/capacity analysis, and reporting criteria. • Help support the Company’s mission and values by contributing outstanding customer service, respecting both internal and external clients, working towards achieving the company’s rapid growth objectives by pitching in wherever needed and by contributing new ideas Show less

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  Hay Maritime Solutions "HMS-SATS"

  Jul 2015 - now

  VSAT/TVRO Field Engineer

  Providing worldwide VSAT and TVRO service for cruise ships, mega-yachts and commercial vessels.