Anthony Van Der Kraaij

Experience

• 

  Beiersdorf

  Aug 2005 - Apr 2007

  Marketing Assistant

  -Graduate level role providing general support for Marketing Team.-Running market data reports especially in AZTEC temple (synovate) but also with AC Nielsen Advisor-Product Manager for 2 brands (Futuro and BSN – medical products, pharmacy channel) responsible for demand forecasting, marketing spend, profit and loss-General Marketing related tasks (brief writing, managing Point Of Sale, liaising with agencies, writing purchase orders, creating and updating product data information)-Monthly internal results presentations, Quarterly company-wide results presentations Show less

• 

  Ciao

  Oct 2007 - Oct 2008

  -Integration and technical oversight of all ecommerce clients on Ciao’s English and Dutch language websites-Providing technical support for all ecommerce clients on Ciao.co.uk and Ciao-shopping.nl-Finding and fixing minor technical problems, report and follow up major problems. -Liaising with clients on sales issues-Analyzing client’s performance and suggesting improvementsNotes:-Promoted to Senior Account Manager in June 2008-Ciao Acquired by Microsoft October 2008, integrated July 2009-Moved from London to Munich in May 2009 Show less

  • Senior Account Manager - US

    Jan 2008 - Oct 2008

  • Senior Account Manager/Account Manager - UK/NL

    Oct 2007 - Oct 2008
• 

  Microsoft - Ciao Commerce Division

  Oct 2008 - Jun 2012

  Senior Account Manager - UK/NL

  -Analyzing client’s performance and suggesting improvements-Liaising with and supporting clients on sales issues-Providing technical support for all ecommerce clients on Ciao-Finding and fixing minor technical problems, reporting and following up major problems.-Training new sales staff on internal tools-Building landing pages to link Ciao with MSN-Point of contact for Advertising agencies when running ecommerce campaigns-Support for sales team in client meetings esp. during Trade shows Show less

• 

  Ciao | Shopping Guide GmbH

  Jun 2012 - Nov 2014

  Senior Merchant Integration specialist

  -Integration and technical oversight of all ecommerce clients on Ciao Websites-Providing technical support for all ecommerce clients on Ciao-Finding and fixing minor technical problems, reporting and following up major problems. -Guiding clients through the integration process into new company-Liaising with SEM and SEO teams regarding client’s traffic

• 

  PAY.ON

  Dec 2014 - Jul 2015

  Key Account Manager

  -Dedicated point of contact for assigned PSP clients using PAY.ON as a whitelabel payments solution-Upselling new features (both platform features and external connections to new acquirers and payment methods)-Escalation point for unresolved technical issues

• 

  PAY.ON - AN ACI WORLDWIDE COMPANY

  Jul 2015 - Sept 2016

  Senior Technical Consultant

  -Second level support for PSP clients using PAY.ON as a whitelabel payments solution platform-Troubleshooting and resolving client's issues with PAY.ON's platform and connections to acquirers, payment methods and external risk providers-Escalation and follow up of issues with developers as required-Project Manager for new client's integrating into PAY.ON systems-Creation and monitoring of test plans for new clients-Dedicated technical support during onboarding phase

• 

  ACI Worldwide

  Sept 2016 - Mar 2020

  Senior Project Manager

  -New client integration into ACI's payments platform and gateway-Responsible for multi-year client facing projects with acquirers, payment service providers and merchants-Main focus on integrations towards online payments providers (acquirers and alternative payment providers)-Secondary focus on integrations to ACI's online Fraud Service (Retail Decisions) and integrations towards ACI's card present solutions (POS and mPOS)

• 

  PPRO

  Mar 2020 - now

  Technical presales: -Assisting with RFIs and RFPs. -Leading technical workshops.-New client Integration: -Post-signature integration support. -Leading technical workshops/meetings during onboarding phase -Raising and supporting change requests/bug fixes found during integration-Technical lead for existing clients: -Supporting Tier 1 clients who are not assigned a Technical Account Manager -Raising and supporting change requests/bug fixes found during integration -Supporting new integrations from existing clients (new payment methods, client-side platforms etc.) Show less

  • Senior Manager Sales Engineering

    Apr 2022 - now

  • Integrations Consultant

    Mar 2020 - Apr 2022