Ricky Prieto

Experience

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  Vista Healthplan

  Jun 2007 - Feb 2010

  Associate Customer Service Representative

  • Adjusted claims and was responsible for data entry.• Answered an average of 85 calls per day by addressing customer inquiries, solving problems, and providing new product information.• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

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  All-Med Services of Fl.

  Mar 2010 - Jun 2013

  Dispatch Supervisor

  • Assigned and routed drivers to meet estimated time of deliveries based on logistics within the Southeast Florida region.• Submitted employee time sheets for payroll.• Earned management trust by obtaining Level II security; serving as key holder.• Troubleshoot equipment with customers via phone or in person.

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  Sheridan Healthcorp

  Jun 2013 - Oct 2016

  Reimbursement Specialist II

  • Responsible for all assigned contracted and/or non-contracted carriers as well as self-pay accounts to ensure proper payment of claims and/or patient responsibility.• Responded to incoming customer service calls on a one-time resolution. Also made outbound calls to customers daily to collect payments on outstanding accounts.• Corrected claim processing errors such as coding, data entry errors, or missing patient demographics.• Precisely completed appropriate claims paperwork, documentation, and system entry. Show less

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  Nutri-Force Nutrition, Inc.

  Oct 2016 - May 2018

  Account Manager

  • Ordered raw materials needed to produce vitamins and dietary supplements.• Documented product specifications and order statuses.• Communicated with other departments and vendors to make sure we met sales quotas and deliveries.• Assisted the marketing team promoting our brands at Fitness Expos.• Managed a portfolio of 60+ accounts totaling an average of $1.5 million in sales.• Followed complete product cycle during manufacturing from start to finish until product was shipped and delivered to our distribution centers and vendors.• Improved procedures to maximize productivity and minimize cost. Show less

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  Boats Group

  May 2018 - Nov 2019

  Client Account Partner

  • Managed a book of business of 200+ clients.• Complete proactive calls to clients to engage in client development activities – Activities include but are not limited to identifying potential decision makers, establishing contact relationships, identifying cross-selling opportunities, and scheduling training for new membership introductions.• Managed client’s website; responsible for adding/editing content.• Advised clients on how to add value to their business by offering new products or recommending alternative solutions that better fit their needs within the marine industry.• Player/Coach approach to actively engage in the team’s success.• Resolved product or service problems by clarifying the clients concern, determining the cause of service issues, and providing solutions.• Seamlessly embedded within the client's business to effectively act as an extension of their company.• Managed a monthly advertising calendar for Boat Trader (www.boattrader.com) – Responsibilities included selecting client’s listings, adding a description summary, company logo, and making the ads live on their specific geographical location. Show less

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  UKG

  Nov 2019 - Aug 2022

  • Work as a point of contact for a team servicing 200+ clients in Canada and USA.• Provide support to our customers via phone, e-mail, MS Teams, and CRM system.• Educate Third-Party Consultants on product functionality, support policies and methods of delivery.• Partner with Launch to support Third-Party System Consultants during implementation prior to Go-Live.• Understanding of UKG Pro implementation process.• Troubleshoot system integrations and interfaces.• Provide excellent customer service with a proactive approach for customer satisfaction.• Develop strong relationships with internal partners and communicate with people at all levels of the organization.• Analyzing and writing SQL queries within Microsoft SQL server used by cross-functional teams.• Expert in Web Import Tool and Platform Configuration.• Provide payroll support.• Deliver Year-End support during tax season.• Proficient with both US and Canadian taxes and setup.• Knowledge troubleshooting Workforce Dimensions Integrations. Show less

  • Senior Product Support Representative

    Apr 2022 - Aug 2022

  • Product Support Representative III

    Nov 2019 - Apr 2022
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  HRchitect

  Sept 2022 - now

  • Report issues with Employees to the Directors, work with Director and HR to resolve any employee performance issues.• Assist consultants with problem solving.• Develop team strengths and assist with finding practice gaps to ensure the team is evolving in the product knowledge.• Assist with communication of updated processed provided by partners. • Assisting with weekly tram status calls.• Manage a team of consultants.• Attend Orientation of new employees with practice Director.• Have monthly check-ins with employees to discuss project concerns, work life balance, current utilization, and building relationships.• Review time off requests.• Update Resource Management according to team availability. Show less • UKG Pro Technical Partner for Data Migration and Interface Development.• Write and execute complex SQL-based interfaces to facilitate data transfer between systems, ensuring efficient and accurate data exchange. • Create and optimize SQL queries and stored procedures to support data integration. • Collaborated with cross-functional teams to gather interface requirements, resolve issues, and provide technical support. • Demonstrated flexibility in adapting to changing client needs and project requirements during data conversion and interface development. • Actively contributed within a collaborative team environment by sharing my expertise and documenting best practices, fostering a culture of continuous learning and knowledge transfer within the technical team.• Achieved essential proficiency in system configuration and comprehensive tax knowledge for seamless data migration. Show less

  • UKG Pro Implementation Manager

    Jul 2024 - now

  • Integration Consultant

    Feb 2024 - Jul 2024

  • HCM System Implementation Consultant

    Sept 2022 - Feb 2024