Ashleigh C. Swain, PHR, APHR

Experience

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  Country Roads Veterinary Hospital

  Nov 2012 - Jan 2013

  Temporary Receptionist

  Used this to explore the possibility of wanting to be a veterinarian.Handled calls from clients, made appointments, and checked in patients. Showed patients to rooms, cleaned operating and consulting rooms, and cleaned the halls after closing the hospital.

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  Pizza Hut

  Jul 2013 - Jul 2014

  Cook

  Food preparer, cashier, store maintenance, accurately took and prepared orders as received from customers via telephone and computer orders, assisted management with opening and closing the store.

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  Samuel I White PC

  Dec 2014 - Jan 2015

  Copy Clerk

  Worked over winter breakCopied, scanned, and filed paper and electronic files. Organized files into sets of closed and currently open cases.

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  Panera Bread

  Jun 2015 - Jun 2016

  Associate

  Cashier, client liaison, lead dining room attendant, food preparer before opening hours, refreshment barista, and any additional duties upon request.

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  State Farm ®

  May 2016 - Jul 2016

  Secreterial Intern

  Answer phone and transfer caller to appropriate underwriter, take insurance payments over the phone and in person, use two separate software applications for policy payments, organize files and paper filing system, create postcard “please contact us” requests, mail important documents to customers

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  Panini Pete's

  Sept 2016 - May 2017

  Associate

  Put away items from the delivery truck, prepare food and sides in the morning for the day, bring food from the kitchen to customers at the counter, rotate and restock food and nonperishable items, assist with opening the restaurant in the morning

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  Student Services

  Aug 2017 - Dec 2017

  Student

  Help students and Morgantown residents connect to the internet on a variety of devices, help students print documents and posters, help students and residents download a variety of software programs, take phone calls and answer customers’ questions.

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  Kroger

  Jan 2018 - Jul 2018

  Associate

  Stocked shelves, worked night crew and day shifts, attended daily meetings between front-line managers and employees, helped assemble seasonal displays.

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  West Virginia University

  Aug 2018 - Aug 2019

  Graduate Teaching Assistant
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  Kuchnir Dermatology

  Jul 2019 - Aug 2021

  Billing, Credentialing, and Recruitment

  In my role as a Billing Specialist and Recruiter, I managed the end-to-end medical billing cycle, including claims filing, appeals, and error resolution, while maintaining precise documentation. I also facilitated the hiring and placement of medical students across nine locations by overseeing applicant tracking, conducting interviews, and coordinating with key stakeholders. My expertise in insurance concepts enabled me to assist patients, medical providers, and insurance representatives effectively. Additionally, I ensured accuracy and compliance in submitting credentialing paperwork for medical providers. Show less

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  Spectraforce Technologies

  Sept 2021 - Jun 2022

  Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the U.S. The growth of our company is a direct result of our global client service delivery model powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client-engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities, and Transportation. SPECTRAFORCE is built on a concept of "human connection" defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow and teams are trained to cultivate the joy of NEWJOBPHORIA® with candidates and employees throughout their engagement with SPECTRAFORCE. Show less As an Onboarding Specialist at SPECTRAFORCE, I streamlined and managed the onboarding processes for contingent employees, ensuring compliance with client-specific requirements and maintaining accuracy and timeliness. I coordinated pre-employment screenings, collaborating with candidates, hiring managers, and third-party agencies to resolve discrepancies and expedite onboarding. By providing regular updates to recruitment and HR teams, I ensured transparency and alignment on candidate progress and compliance metrics. Show less

  • Human Resources Support Specialist

    Nov 2021 - Jun 2022

  • Onboarding Specialist

    Sept 2021 - Oct 2021
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  Leoforce

  Jun 2022 - now

  Human Resources Generalist

  As an HR professional at Leoforce, SPECTRAFORCE's sister company, I partner with leadership to design and implement strategies that enhance employee retention, engagement, and development. In cooperation with corporate recruiters and the L&D team, I oversee the full employee life cycle, including orientation, performance management, and separations, ensuring compliance with employment laws and internal policies. My role involves leading workplace investigations to address concerns such as harassment and discrimination, conducting internal audits, and serving as the primary contact for external audits, including GDPR. I also partner with other HR representatives to develop and deliver learning programs, onboarding materials, and performance management resources to drive organizational efficiency, while advising on employee relations and disciplinary actions to align with company policies and mitigate risks. Additionally, I leverage an HRIS to maintain accurate and compliant personnel records. Show less