Vikas Singhal

Experience

• 

  Regal Infotech

  Oct 2003 - Jul 2004

  Software Engineer

  Software Engineer

• 

  Infosys

  Jul 2004 - now

  • L2/L3 support for multiple banks during different phases – implementation, go-lives, and in production.• Executing dot releases for the product. Managing development of the enhancements, statistical monitoring, multi stakeholder coordination - with other product groups, PMO and Testing teams for ensuring timely delivery of the combined product release.• Handling a team between 30-35 people across multiple locations supporting over 40+ banks across the world.• Managing day to day operations to ensure SLA/OLA adherence, tracking productivity and quality of deliverables for all the banks. • Prioritizing and organizing the team to support newer banks, and business critical cases.• Managing certification of releases the banks is currently running to ensure compliance with environment upgrades (like oracle, WAS version upgrades).• Knowledge Management by building issue repository, tips circulations, and defined induction training for new comers. Show less

  • Senior Project Manager

    Apr 2019 - now

  • Senior Project Manager

    Apr 2018 - Apr 2019

  • Senior Project Manager

    Apr 2017 - Apr 2018

  • Program Manager

    Jan 2015 - Apr 2017

  • Transition Project Manager

    May 2014 - Dec 2014

  • Project Manager

    Oct 2009 - Apr 2014

  • Programmer Analyst

    Mar 2007 - Sept 2009

  • Software Engineer

    Jul 2004 - Feb 2007