Mohammad Shehab

Experience

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  Newsagency DK

  Aug 2019 - Aug 2020

  Customer Service Representative
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  My Muscle Chef

  Oct 2019 - Dec 2019

  Support Team Lead

  Work as a food inspector and team member

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  Guzman y Gomez Mexican Kitchen

  May 2020 - Jul 2020

  Sales Representative

  Work as a Customer Service attendant

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  Coles

  Aug 2020 - Oct 2021

  Store team member

  Store team member in Greenacre store

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  Hewlett Packard Enterprise

  Feb 2021 - Oct 2021

  Desktop Support Engineer

  Key Responsibilities: • Device Deployment & Configuration: Led the setup of desktops, laptops, and mobile devices for new users and refresh projects. • System Imaging & Management: Utilized SCCM for OS imaging, software deployment, and patch management; leveraged Microsoft Intune for remote device management. • macOS Support: Supported macOS devices using JAMF for software deployment, profile configuration, and troubleshooting. • Service Desk Management: Managed service tickets via ServiceNow, ensuring timely resolution and clear client communication. • User Account Management: Administered Active Directory, Microsoft 365, and Azure AD for user account setup, permissions, and security. • Hardware Support: Configured desktops, laptops, monitors, printers, and VoIP phones to ensure operational efficiency. • Network Troubleshooting: Assisted with network tasks such as VLAN assignments, Wi-Fi/VPN issues, and basic switch/router configurations. • Compliance Audits: Conducted IT compliance audits on devices to ensure security policy adherence. • Training & Documentation: Provided end-user training and created documentation to improve understanding of IT systems.Technical Skills: • Tools: SCCM, Microsoft Intune, JAMF, Active Directory, Microsoft 365, Azure AD, ServiceNow • Support: Windows OS, macOS, iOS, VPNs, DNS, DHCP, VLANs • Hardware: Desktops, Laptops, VoIP Phones, Printers • Compliance & Security: Device Audits, Patch Management Show less

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  APCD Pty Ltd

  Oct 2021 - Feb 2023

  System Engineer

  • Collaborated with third-party vendors to resolve product issues, ensuring optimal performance of client systems and applications. • Administered and supported Microsoft Server 2019 environments, including Active Directory management, to ensure secure and reliable operations. • Resolved Tier 2 and Tier 3 support issues across systems, networks, applications, and cloud infrastructure, ensuring high client satisfaction. • Managed and maintained end-user hardware, servers, network infrastructure, and cloud services to ensure smooth operations and minimal downtime. • Provided technical support for Windows OS, Office 365, and hardware, resolving issues and maximizing user productivity. • Administered Active Directory and Office 365 user accounts, handling password resets, access requests, and security group management. • Followed ITIL best practices to manage service desk incidents and requests, ensuring efficient problem resolution. • Diagnosed and resolved hardware and software issues for desktops, printers, and mobile devices, minimizing disruptions. • Worked closely with cross-functional teams to ensure cohesive and efficient IT operations. • Assisted in deploying new hardware and software, enhancing organizational capabilities. • Implemented system upgrades, patches, and configurations to ensure security and performance. • Maintained internal infrastructure, including laptops, servers, routers, switches, and firewalls, supporting LAN, WAN, and network segments. • Conducted routine system maintenance and security updates to ensure reliability and performance. • Delivered end-user training and support, improving user efficiency and resolving IT-related issues. • Contributed to IT projects related to infrastructure upgrades, security enhancements, and system migrations.. Show less

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  RJE Global Pty Ltd

  Feb 2023 - now

  Information Technology System Engineer