Bilan Jones

Experience

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  Elizabeth City State University

  May 2004 - Jul 2004

  Researcher/Intern

  Conducted research on coastal upwelling events, while receiving hands-on experience with ArcView/GIS remote sensing software and basic UNIX SGI computer system commandsLearned basic HTML, development programs, and graphics software.Presented findings to the directors of the program and faculty members of the university.

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  North Carolina A & T State University

  Aug 2005 - Dec 2006

  Graduate Teaching Assistant

  Proctored and managed students, and administered numerous computer science course-related assignments.Maintained positive relationships with students while serving as the point of contact for the designated courseDeveloped course assessments to monitor student progress throughout each semester.Recorded and calculated student grades using an Excel spreadsheetTrained students on how to troubleshoot and fix hardware and software problems with their computersInstalled software and ran tests to verify its performance Show less

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  UnitedHealthcare

  Aug 2007 - May 2011

  Customer Care Professional/Health Advisor

  • Managed Client Relations between Healthcare Providers, Clients, and Doctor Offices• Utilized Critical Thinking skills to find the cause of discrepancies between doctor’s bills to the customer and what our records indicated was owed• Assumed full ownership and resolution for Healthcare benefit issues, working with business partners to resolve issues not resolved on the phone• Successfully able to utilize time management skills to ensure AHT (Average Handle Times) goals were met while simultaneously providing quality customer service • Received awards for Outstanding QVC Achievement as a Tier 1 Performer Show less

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  North Carolina Agricultural and Technical State University

  Jul 2012 - Jul 2014

  Research Associate

  • Prepared Research paper that was published in Health Informatics- An International Journal• Coordinated research meetings and discussions with students and faculty where research papers/reports were critiqued before being presented to various engineering conferences• Partnered with Director of Center for Cyber Defense completing the process to obtain re-designation from NSA as a Center of Academic Excellence in Information Assurance• Used Java to install various software applications onto computers that utilized the Unix environment (e.g. OWASP WebGoat)• Designed brochure and website for Center for Cyber Defense• Successfully managed Computer Science Departmental Budget including: Payroll, Scholarships, Event Planning, Equipment Purchases, Travel Arrangements and Budget Revisions Show less

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  USPS

  Oct 2014 - May 2022

  Human Resource Associate

  • Supports human resource initiatives by processing transactions in the area of FMLA (Family, Medical, Leave Act)• Review submitted requests for FMLA protection to determine an employee’s eligibility based on Department of Labor guidance and requirements• Maintains, monitors, and tracks personnel related data, and prepares reports and routine correspondence related to personnel activities• Research and resolve issues associated with personnel related activities and programs• Coordinates activities in support of staffing requests• Complete quality reviews of electronic personnel folders to ensure submitted documentation is adequate based on department policies and procedures• Customer Acceptance Testing (CAT) tester for the eOPF digital conversion and indexing processes Show less

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  Springboard

  Sept 2021 - Jul 2022

  Springboard

  Windows 2019 | Windows 10 | Nmap Security Scanning | Performing Security Audit and Assessment | AWS | Microsoft Azure | Vulnerability Management | Data Classification | Essential Training in Unix, Wireshark, and Security Testing | Ethical Hacking | Learning SSL/TLS

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  United States Postal Service

  May 2022 - now

  Personnel Processing Specialist