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Qian Yi Soh

Qian Yi Soh

Escalation Team - Customer Service

Followers of Qian Yi Soh449 followers
location of Qian Yi SohSingapore

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  • Timeline

  • About me

    Software Development Engineer (Manufacturing Test) at HP

  • Education

    • Chung Cheng High School (Branch)

      2013 - 2016
      GCE 'O' Levels

      Activities and Societies: Choir • Chung Cheng Spirit Award - Silver (2016)• Artsravaganza at Victoria Concert Hall (2016)• Certificate of Distinction in SYF (2015)• Our People, Our Music at National Stadium (2014)

    • Nanyang Technological University Singapore

      2019 - 2023
      Bachelor of Engineering - BE Computer Science Honours (Distinction)

      Degree of Bachelor of Engineering (Computer Science) with an Elective Focus in Artificial Intelligence, an Elective Focus in Data Science and Analytics and a minor in Modern Languages (Korean)Hall of Residence 9 - Table Tennis Captain (2019-2021), SCSE Virtual Orientation 2020 - OGL

    • 이화여자대학교

      2022 - 2022
      Ewha International Summer College 2022

      • Introduction to Artificial Intelligence and Deep Learning

    • Serangoon Junior College

      2017 - 2018
      GCE 'A' Levels Physics, Chemistry, Mathematics, Economics

      • College Ambassador (2018)• SR Global Classroom Experience (SRGCE - Cambodia)• Photographic Society (CCA)

  • Experience

    • Gojek

      Jan 2019 - Mar 2019
      Escalation Team - Customer Service

      • Resolved critical issues and customer service cases and solved all backlogs using SalesForce• Managed customers and driver-partner's feedback by liaising between both parties• Provided superior customer service by addressing all questions and concerns

    • SK tes

      May 2021 - Aug 2021
      Summer Analyst & Developer

      • Planned and developed PowerBI dashboards for over 40 facilities worldwide and consolidated business requirements from business owners• Utilized Amazon Web Service (AWS) to improve the process of data preparation and to provide end-to-end data extraction from the company database to the PowerBI dashboard• Designed wireframes and prototypes for an in-house upcoming ERP system

    • Pixium Digital

      Dec 2021 - May 2022
      Junior Software Engineer UI/UX Intern

      • Developed web applications using the Yii2 and React frameworks• Refined wireframes and prototypes for existing projects• Contributed to winning tenders by designing impactful wireframes and prototypes• Conducted UI/UX audit for existing projects

    • Pixium Digital

      Aug 2022 - Nov 2022
      Software Engineer UI/UX Intern

      • Executed front-end development tasks using HTML and CSS• Designed wireframes and prototypes for tender submissions

    • HP

      Jul 2023 - now
      Software Development Engineer (Manufacturing Test)

  • Licenses & Certifications

    • CircularX: Circular Economy - an Introduction

      Technische Universiteit Delft
      View certificate certificate

  • Honors & Awards

    • Awarded to Qian Yi Soh
      Transformation Challenge 2024 - Finalist HP Inc. Oct 2024 My team and I took on the Transformation Challenge organized by the Procurement and Print Operations organizations in HP, and were thrilled to emerge as finalists. We've gained valuable learnings, including understanding the importance of data-driven decision-marking, improving process efficiency, and identifying root causes through detailed data analysis. Grateful for the incredible opportunity and the chance to learn and grow through this experience!

  • Volunteer Experience

    • Volunteer

      Issued by HP on Nov 2023
      HPAssociated with Qian Yi Soh

    • Publicity IC/Student Volunteer (SRGCE Cambodia)

      Issued by Serangoon Junior College on Oct 2017
      Serangoon Junior CollegeAssociated with Qian Yi Soh

    • Student Volunteer (Service-Learning Project)

      Issued by Serangoon Junior College on Feb 2018
      Serangoon Junior CollegeAssociated with Qian Yi Soh

    • Student Volunteer (CCHY/Nee Soon RC - Project Ren 2016)

      Issued by Chung Cheng High School (Branch) on Oct 2015
      Chung Cheng High School (Branch)Associated with Qian Yi Soh