Sam Iverson

Experience

• 

  SHAPE America

  Jul 2007 - Sept 2013

  Manage, schedule, and implement all programs that range from small meetings and webinars to a large scale convention.• Created new unified and simplified proposal submission and review process. Merging five different organizations into one, and created a universal submission and review process. This included the creation of the new web page, ranging from content creation to design and launch. Acted as main point of contact for all aspects of this project. • Managed the schedule of programs and events at the annual conference and smaller conferences and workshops, including all logistics with vendors, such as AV groups, hotels, transportation and caterers. • Managed contracts with organizations, government agencies, and hotels to fulfill all contractual obligations. Negotiated with vendors to cut expenses while preparing for events.• Created all budget paperwork for programs annual reports for directors. Show less

  • Program Manager

    May 2011 - Sept 2013

  • Program Coordinator

    Jul 2007 - May 2011
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  American Society for Radiation Oncology

  Sept 2013 - May 2014

  ELearning Coordinator

  • Coordinate with speakers to present their content thru eLearning, either by webinar, webcast, hybrid meetings or online courses. Guide speakers with timelines, medical requirements and expectation for their presentation. • Build and develop training and course materials. Including building SCORMS for online courses.• Act as point of contact for all meetings and events for eLearning. Work with vendors to arrange and prepare meeting rooms and convention centers for course delivery. • Run all eLearning programs at conferences throughout the year, from a large scale annual conference that draws 15,000 attendees to several smaller concentration conferences which range from 200-400 attendees throughout the country.• Manage educational course development from invitation to on-site implementation, including speaker preparation and participant registration to post-course evaluation and budgeting. • Engage with multiple levels of individuals from customers to committee groups and presenters. Show less

• 

  Amazon Web Services

  Jun 2014 - Aug 2019

  • Operations Lead for America’s Training team. POC for escalations and new initiatives whether internal or external• Build strong relationship to work with Technical teams (SMEs) and support teams (Legal, finance, tax) across AWS for new global AWS Training programs• Pulled and pivoted metrics for all of Americas including but not limited to: trend analysis for MoM with % to goals, and budget creation, forecasting for senior leadership • Created global Business Requirement Documents (BRD) to improve proprietary software/systems to scope for growing and changing business, impacting a positive internal and external experience • Owned and launched the global virtual training program from initiation, testing multiple vendor systems to adoption including approval from Legal/InfoSec and creating process documentation for global teams. • Trained, mentored and recruited a team of regional Training Coordinators to follow changing systems and business processes to align with global standards.• Solved inefficiency with global counterparts, and launched new scheduling tool improving team efficiency by 60%, removing 4 separate manual systems.• Reviewed vendor contracts agreements to ensure compliance across global AWS Training. • Corresponded with cross-functional team members by partnered with marketing to deliver campaigns for large scale events, such as re:Invent and virtual webinars.• Worked closely with sales teams and customers on training deliveries (B2B and B2I) across AMER including North, Central and South America.• Developed strong customer trust by delivering fast than expected service level agreements with strong and accurate information Show less • Orchestrate the day to day operations of our Americas wide training team. • Schedule Public training classes in locations across America from concept to execution and delivery including addressing issues.• Enable Public Sector Sales Field to promote and sell AWS Training to customers. Identifying relevant content and needs per customer.• Public Sector Training POC in North America. Tackling customer training requests, issues and working within AWS teams to remove obstacles for customer training. Teams including but not limited to Legal, Tax, Finance, AR/AP. Manage customer expectations and any changes to requests.• Work with operations team and curriculum development on obtaining course descriptions and updating them across systems (from learning management system, internal website and course catalog file)• Create reports for senior management and global operations for forecast planning and tracking spend annually. Track all Budgeting for public and public sector training for annual planning. Show less • Initiated and launched yearly team Global Operations Summit, from vision to execution which included creating agenda (utilizing SME’s), management approval and reviewing follow up survey.• Ability to take initiative and complete complex tasks and projects quickly, react with appropriate urgency to situations that require a quick turnaround and take effective action with little to no guidance.• Create and manage training schedule in locations across the Americas (North, Central and South America). Managing vendor’s from onboard to contract renewal. • Manage all training for government customers and allocate resources for government customer to meet their needs. Work closely to build strong relationship with these customers and help manage their expectation.• Site Lead for AWS Events to support AWS wide events, like AWSome Days, Summits and re:Invent. • Create management metrics to evaluate, forecast and utilize resources optimally. Show less

  • Training Operations Program Manager, Americas

    Mar 2018 - Aug 2019

  • Public & Public Sector Program Manager

    Jun 2016 - Mar 2018

  • Training Coordinator

    Jun 2014 - Jun 2016
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  Microsoft

  Sept 2019 - now

  • Onboard and manage account teams and customers across US on Azure Skills. Driving customers to learn and drive them towards success on Azure workloads. • Facilitate dynamic leadership conversations internally and externally around Azure skilling changes with direct feedback from global customers. • Lead for Operations Focus Group and acted as voice of customer across multiple groups across skilling program including operations, tooling & platforms.

  • America's Operations Time Zone Lead - Worldwide Learning

    Mar 2022 - now

  • Business Program Manager

    Sept 2019 - Mar 2022