Syed Shah

Experience

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  McDonald's

  Mar 2010 - Apr 2013

  Shift Manager

  1. Shift manager.2. Providing excellent customer service and support.3. Operating a computerized cash-register system.4. Restocking inventory.5. Developing daily inventory reports. 6. Developing analytics and profit/loss reports (bi-weekly). 7. Managing a team of 4 people (2 in the kitchen, 2 upfront).8. Editing and sharing daily reports with the top brass (on inventory, orders, and revenue).9. Attending managerial meetings (monthly). Show less

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  DICK'S Sporting Goods

  Feb 2013 - Mar 2016

  Apparel Salesperson

  1. Greeting customers.2. Providing guidance to customers tailored to their needs.3. Handling complaints and difficult situations.4. Helping customers with their inquiries.5. Client relations and customer support. 6. I was a top performer for the company in Upselling (worth $150 or more) and customer support. 7. Top performer for signing-up customers to our rewards program for six consecutive months. 8. Restocking.9. Counting inventory.10. Separate projects (such as price-tagging).11. Managing multiple departments (apparel, footwear, golf, lacrosse, cross-country, hunting, fitness, fishing, biking, and the front-end).12. Acting as a brand ambassador (for Nike, Adidas, and Under Armour) in the store. Show less

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  SunTrust

  May 2013 - Mar 2015

  Branch Manager

  1. Teller duties.2. Managing a team of 6-7 people per shift (evening shift).3. Handling customer complaints.4. Processing and providing approval for complex orders and transactions.5. Monitoring for fraudulent activities in clients' accounts.6. Monitoring for identity theft.7. Acting as a liaison between the bank's upper brass and law enforcement agencies.8. Maintaining stock of cash in the bank's vault and the ATM.9. Analytics and revenue reports. Show less

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  American Executive Security

  Mar 2016 - Apr 2016

  Security Guard

  1. One month contract. 2. Private security.3. Protecting Spanish diplomats.4. Accompanying them on their visits.5. Station outside their hotel room in the lobby.6. Liaison between the diplomats and the governmental agencies.

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  Kingstowne Math academy

  Apr 2016 - Feb 2017

  Office Manager

  1. Greeting prospective clients.2. Operating the building key.3. Giving tours.4. Acting as a liaison between clients and the tutor (Ms. Elizabeth Hines).5. Client relations.6. Helped Ms. Hines with multiple client contracts of 2 or more children.

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  Dar-ul-hijrah security

  May 2016 - Jun 2016

  Security Guard

  1. One month contract.2. Ramadan in DAH mosque.3. Private security.4. Maintain a perimeter around the mosque.5. Hourly rounds.6. Directing traffic during and after prayers.7. Acting as a liaison between the mosque faculty and the law enforcement agencies.

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  Touchstone Communications

  Feb 2017 - Jan 2018

  Senior Account Manager

  1. Mortgage campaign.2. Refinancing.3. B2C.4. Lead generation. 5. Amongst the top 5 performers of the campaign. 6. Consistently gave good leads to our mortgage professionals. 7. My average was 14 to 15 leads per day compared to the 7 to 8 average of the team. 8. Taking inbound and outbound calls.9. Managing clients' accounts.10. Acting as a primary point-of-contact.

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  Yodo1 Games

  Mar 2021 - Mar 2022

  Business Development Manager

  1. Monetization2. App Store Optimization3. Managed Ad Services (MAS) 4. Zoom video meetings5. Client relations6. Pipeline building and management 7. Closed 6 sales since joining of indie developers with 100+ to 100,000+ downloads on the Apple/playstore.

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  EZ Logistics LLC

  Oct 2021 - now

  Logistics Operations Manager

  Helping drivers navigate the volatile fleet dispatching industry with better rate-per-miles.

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  IDR

  Mar 2022 - Nov 2022

  Client Engagement Manager

  1. Manage all communications with IDR clients (top research firms in US like Ducker Carlisle, Martec, etc.).2. Act as a liaison between our clients and our internal research teams. 3. Communicate all deliverables, as asked by our clients, to our internal research teams.4. Manage the research teams (25 people) on all deliverables. 5. Project management. 6. Manage project deadlines.

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  Podium

  Jun 2022 - Jun 2024

  1. Cold calling (multiple States - New Jersey Maryland to name a couple).2. Prospecting and discovery.3. Lead generation for my account manager.4. Utilizing multiple CRMs (Salesforce lightning, Okta, and Salesloft).5. Attaining weekly (15 sets, 12k ACV), and monthly quota.6. I have been a consistent performer since my first month, hitting either the number of sets or the monthly ACV. 7. Consistently hit 10 to 12 sets per week. 8. My show ratio has been above average (currently sitting at 32 percent).9. Managed to achieve my monthly ACV target my third month. Show less

  • Sales Manager

    Mar 2024 - Jun 2024

  • Sales Development Representative

    Jun 2022 - Mar 2024
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  Poplin

  Oct 2023 - Apr 2024

  Sales Development Representative
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  Motive

  May 2024 - now

  Commercial Sales Manager (SMB)

  Sales Strategy Development: Develop and implement tailored sales strategies to target SMB clients, ensuring alignment with overall business objectives.Team Leadership and Coaching: Lead, mentor, and motivate a team of sales professionals to meet and exceed sales targets. Provide ongoing coaching to develop their skills and achieve personal and professional growth.Client Relationship Management: Cultivate strong, long-lasting relationships with SMB clients, serving as their trusted advisor to understand their business needs and deliver relevant solutions.Pipeline Management & Forecasting: Oversee the entire sales pipeline, from prospecting to closing deals. Accurately forecast sales and track performance metrics to ensure goals are met.Market Research & Trend Analysis: Continuously monitor market trends, competitor activities, and customer feedback to stay ahead of industry changes and identify new growth opportunities.Collaboration Across Teams: Collaborate with marketing, product, and customer success teams to develop go-to-market strategies and ensure a seamless customer experience throughout the sales lifecycle.Negotiation & Deal Closure: Lead contract negotiations, identify customer pain points, and create customized solutions to close deals that benefit both the client and the company.Sales Reporting & Analysis: Track and report on sales activities and performance metrics. Analyze data to make informed decisions and adjust strategies for optimal results.Customer Retention & Upselling: Focus on customer retention through proactive outreach, identifying opportunities for upselling, and fostering long-term partnerships.Training & Development: Regularly provide training to sales teams on product knowledge, sales techniques, and best practices to drive performance and sales success. Show less