Rajdeep Chakraborty

Experience

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  Intrasoft Technologies Private Limited

  Jan 2007 - Oct 2007

  System Administrator

  • Designing the architecture of the office network to ensure that the most efficient connectivity within the office premises.• Always analyze and evaluate the existing networks such as LAN, WAN, WLAN, Internet, Intranet and other data communication system.• Optimize the use of and access to Bandwidth.• Act as a Organization’s primary interface with ISP for maintaining and managing the Leased Line.• Recommend cost effective solution about connectivity issues.• Able to analyze user needs and complex problems.• Supporting up to 200+ Cisco VPN users.• Always monitoring the network traffic and network performance through Cisco Network Assistance 5.1 and Solar winds.• Maintaining the TFTP Server and Squid Server for Violations• Upgradation of Cisco IOS software in the Cisco Router and Switches.• Managing CISCO PIX 515E Firewall through ASDM• Supporting the Symantec Antivirus Server (SAV) and WSUS.• Maintaining the RDC and ADC.• Maintaining the Cisco Router (2611) and Switches (3560, 3750, 4503).• Troubleshooting various kinds of Connectivity problem.• Through understanding of optical fibers.• Updating of company policies and documentation Show less

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  HSBC

  Dec 2007 - Nov 2016

  System Administrator

  Experience & Skills as a System Administrator:• Understanding the needs of both internal and external customers and be committed to delivering an excellent service delivery.• Ability to work well with others in pursuit of business aims.• Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.• High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.• Sound technical knowledge on the related business areas.• Strictly adheres to the group audit policies on security.• Documentation maintained to support compliance/IT Security and audit requirements.• Coordinates with other shift administrators in day-to-day activities.• Maintain a proactive approach within the team, communicate well and contribute to the overall team Spirit.• Coordinates with LSO and NT administrators for any maintenance related issues or updates.• Knowledge and experience is shared with colleagues.• Positive relationships are built and maintained with all parties.• Be proactive in identifying opportunities to improve customer service.• Ensures that all systems requirement are met for new migrations.• Ensures all users are able to access their workstation with required privileges for day-to-day operations.• Responsible for tape management, inventory maintenance, vendors and keys management.• Responsible for problem management by logging all faults and escalating problems to the correct support agency in a timely manner without affecting business.• Responsible for daily checks on Tandberg and Projectors• Strictly adhere to the set procedures and follow the guidelines and fully aware of HSBC IT Security policies.• Identifies and resolves complex issues on a day-to-day basis escalating if required to the relevant support areas and senior Management. These can involve global issues affecting the whole of the HDPI Network. Show less

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  BT Group

  Nov 2016 - Jul 2017

  Analyst Professional

  • Good experience with Team handling. RCA analysis.• Sending weekly report to senior management.• Coordinate and helping team members for their IT related issues.• Encourage team members for Engagement activity.• Coordinating monthly team meeting with all Senior Management so that we can provide an effective service to them.• Publishing Highest ticket generator team for monthly basis and share the ticket reduction plan with the process.• Sharing IT awareness to the new joiner so that we can reduce the ticket counts and give better IT services.• Leading installation, configuration, and maintenance and troubleshooting of Windows operating systems.• Dealing with servers, network applications, user accounts, and network resource; performing proactive maintenance of servers to minimize downtime.• Defining the deployment strategy and implementation plan of application after making a feasibility.• Executing post-install configuration of servers including updating service packs, antivirus, and OS level hardening to meet IT security guidelines• Coordinating with vendors for satisfactory resolution of hardware & support issues• Performing monthly patch deployment of managed servers as per Microsoft bulletin• Skilled in providing technical support for troubleshooting complex issues effectively while ensuring minimum downtime & maximum availability of network• Documenting technical reports by collecting, analyzing, and summarizing information and trends• Effectively operating in-process follow-up & satisfactory closure of Incident in accordance to the SLA• Working with complex network security designs and configuration to ensure smooth operations.• Analyzing and enhancing efficiency, stability and scalability of system resources.• Implementing change management & incident management initiatives • Studying event-log & providing daily report of all events Show less

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  Allied Digital Services Limited

  Sept 2017 - May 2018

  Project Leader

  • Manage the operations floor on a day to day basis covering 24 Associates and Subject Matter Experts.• Maintain constant communication through daily huddles and provide regular feedback to the team and have monthly formal 1:1 with direct reports.• Strong interest in hiring and developing people into stars in their respective roles.• Ability to meet deadlines in a fast paced work environment • Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook• Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps.• Manage people effectively to maintain a highly motivated and top performing work force.• Identified problem areas and instituted large-scale project campaigns to address them.• Hand-picked project teams and motivated and inspired them toward goal completion.• Developed team resources to ensure quality contributions.• Monitored progress and tracked task-completion.• Capability to identify problems and resolve conflicts within a team.• Wrote detailed reports and memorandums regarding project goals for dissemination by corporate executives• Weekly team meetings with teams discuss and solved problems.• Inspired team to see big picture of project.• Implemented GLPI + Fusion inventory for Asset Management which added extra values to EMAMI.• Maintaining Documentation for all major issues• Implemented Knowledge Database for keeping incident records which helped a lot for new joiner or searching a history of any issues.• Handling vendor Management for any new procurement or repairing service.• Monthly team meeting with Senior Management for betterment of the service• Sharing Ticket Reduction Plan, RCA analysis, any pending issues with IT Head on a weekly basis. Show less

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  Microland Limited

  Jun 2018 - Dec 2020

  Senior System Administrator

  • Providing support to Senior Management CEO,CFO,Directors & Country head(VIP Support)• Providing VC/TP support to the Senior Management(TMS)• Application Testing & Implementation for Senior Management• Creating Documentation for the Process Improvement.• Providing training to Junior Engineers for their day to day support.• Weekly reports share to the senior management (process wise)• Ticket Reduction Plan share with IT Senior Management.• RCA Analysis for Top Ticket Generator.• Providing support to the Senior Management mobility devices in terms of Good, Blackberry works.• Monthly Ticket Audit analysis report share to BNP IT Senior Management. Show less

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  Team Computers

  Jan 2021 - Dec 2021

  Senior System Administrator

  Providing IT support to my client BNP PARIBAS Bank,Working as an Incident managerProviding RCA analysis,Creating SOP docuementTicket Reduction PlanProviding VIP SupportHandling VC Support with multiple stakeholdersSharing weekly reports to senior management

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  BNP Paribas CIB

  Jan 2022 - now

  Infrastructure Engineer

  Server Health CheckHandling escalation callsRCA analysisCreating Report Dashboard for the teamSupport Infra Messaging on Client and MDM device