Arpit Arora

Engineer-Voice

2000 followers

Gurgaon, Haryana, India

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Timeline
Skills
Cisco call manager
Cisco technologies
Unified communications
Voip
Sip
Ucce
Cisco icm
Ccna
Cvp
Telephony
Contact centers
H.323
Call routing
Uccx
Ivr
Ccnp
Routing
System deployment
Telecommunications
Switches
Cisco systems products
Networking
Voice over ip
About me
Having 5+ years of experience in Implementation and Operations of Unified Network Infrastructure including Data, Voice, and Contact Centre Technologies. Strong knowledge in Cisco ICM / UCCE / UCCX/ CVP Enterprise development and deployment, including scripting, configuration and call routing.
Education
- DAV Institute of Engg. & Technology,
  2005 - 2009
  Bachelor of Technology (B.Tech.) Electronics & communications Engg.
- Capt. Amol Kalia Fertilizer Model Senior Secondary School, Naya Nangal
  2003 - 2005
- Shivalik Model School, Naya Nangal
  1992 - 2003
Experience
- Wipro
  Dec 2009 - Mar 2013
  Engineer-Voice
- Eljay Global
  Mar 2013 - Jul 2014
  Contact Center Specialist
- Orange Business Services India Private Limited
  Jul 2014 - Dec 2019
  - Lead Contact Center Expert
    Nov 2018 - Dec 2019
  - Cisco Contact Center Expert
    Jul 2014 - Oct 2018
- BT Group
  Dec 2019 - now
  - Specialist Designer Customer Contact
    Oct 2023 - now
  - Network Design Professional
    Dec 2019 - Sept 2023
Licenses & Certifications
- 642-242 Unified Contact Center Enterprise Implementation
  Cisco
  Sept 2013
- Genesys Cloud CX: Professional Certification
  Genesys
  Apr 2023
  View certificate
- 640-802 Cisco Certified Network Associate
  Cisco
  Apr 2011
- Webex Contact Center Expert
  Cisco
  Sept 2021
  View certificate
- Genesys Cloud CX: Architect Certification
  Genesys
  Jun 2023
  View certificate
- Cloud Certified Partner
  Genesys
  Jun 2022
  View certificate
- Genesys Cloud CX: Scripting Certification
  Genesys
  Oct 2024
  View certificate
- 600-455 Designing Cisco Unified Contact Center Enterprise
  Cisco
  Dec 2015