Leonardo Melgar

Experience

• 

  Rosito & Bisani Imports, Inc.

  Sept 2004 - now

  Responsible for the Service Operations department including all aspects of food service equipment installation, service, parts distribution, technical support and consulting in North America.In charge of developing opportunities, productivity, and efficiency to increase profitability in addition to expanding current service network and coverage in North America as well as Latin America.Oversee R&D on all technical changes to equipment and conduct recommendations with factory respresentatives in Italy on improvements, modifications, and innovations to the North American markets. Interact and assist with distributors, dealers, consultants, and end users on all lines of equipment from new project build outs to final plan development.Responsible for technical support and specifications in the United States for the following manufacturers:- Brasilia S.p.a.- Desco s.r.l.- G. Rossi S.p.A.- Capitani- Italgi- Fama Industrie s.r.l.- Morello Forni- El Meco Show less Assist in the implementation of Policies regarding Service Operations and Parts. Received incoming service calls and provided customer service.Coordinated daily local service calls and dispatched service technicians for all types of repairs. Screened and routed technical schedule the previous day in order to group them regionally. Responsible for dispatching national service agency for warranty service and follow-up.Invoiced completed service calls and conducted accounting duties for the Service Operations Department such as Parts Inventory, Accounts Receivable responsibilities, and collections using Traverse software. Show less

  • Service Operations Manager

    Feb 2005 - now

  • Service Coordinator

    Sept 2004 - Feb 2005