Jeanne Kreb

Experience

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  Atos

  Sept 2000 - Oct 2006

  Hardware-Software-Network support technician

  - 1rst and Second level of support for end users technical issues Hardware / Software / Network.

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  Banque Privée Edmond de Rothschild

  Mar 2007 - Jun 2012

  Windows / Citrix / Exchange Support and Admin. for end users Bank / Insurance

  - 1rst and Second level of support for end users technical issues.- Technical requests management (citrix, exchange) for international subsidiary companies- Windows / exchange / Citrix administration (profiles,virtual sessions, specific Exchange requests)- Capacity Management (Exchange, Windows)

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  Symantec

  Dec 2012 - Dec 2014

  Business Critical Service Account Manager

  Manage the service delivery aspect for French enterprise customers.Act as point of escalation and facilitator for incidents. Offer best practice assistance and coordinate proactive services for the customers.Identify renewal risks and detect business opportunities in existing customers environment.

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  Dell EMC

  Dec 2014 - Nov 2022

  Senior Service Account Manager - Customer Success

  Responsible for the storage infrastructure for top DELL EMC accounts - Post-Sales Customer Relationship Manager- Ensuring maximum customer satisfaction on service delivery and maintenance activities for top DELL EMC accounts.- Leading the Account Support Engineers team assigned to my accounts- Making sure, through specifically defined metrics, that DELL EMC and its partners successfully meet the Service Level Agreements (SLA) and/or Objectives (SLO).- Leading pro-active maintenance programs, release management and installed base changes.- Providing reporting on change activities and the risks regarding the installed base.- Act as a Customer Advocate within DELL EMC, representing the customer's interests during major crisis and facilitating escalations.- Support Sales and Renewal Sales leads. Detect Opportunities.- Contributor for RFPs.- Run Business Reviews at Operational and Executive levels.- Leverage and coordinate various local and remote DELL EMC resources for effective incident/problem resolution.- Manage critical situations and communication to all relevant stakeholders.- Design and improve account-specific delivery processes.- Lead proactive activities to ensure stability of IT environments. Show less

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  Pure Storage

  Oct 2022 - now

  Service Account Manager