AYOUB DOUNAIM

Experience

• 

  Binarios-IT

  Sept 2015 - Apr 2016

  PHP Web Developper

   Coding a web solution for our clients. Keep touching with clients and assist a meeting with them to cover their needs Assisting all relevant user and ensure a proper use of our solutions. Assisting the first servers installations at Clients local . Monitoring the servers and perform maintenance if needed.

• 

  Swissport

  Apr 2016 - Jan 2019

   Ensuring a safe, proper and smooth operation. Performing FOD at the stand before the arrival of the flight. Marcheling the A/C to the stand and communicate with the cockpit via headset. Performing A/C turn around and report damage to the flight deck crew if any. Coordinating with all relevant services (boarding, loading, fueling, catering, load control) to ensure a smooth and quick turnaround. Communicate with the crew operating to satisfy their needs. Collect all arrival and departure documents and store them. عرض أقل  Ensuring a smooth operation complying with companies procedures and policies. Conducting ops meeting with clients. Assisting and coaching new joiners. Supporting the team during heavy tasks. Publishing new procedures and instructions via « Read and Sign ». Conducting the briefing to the team. Conducting KPI meeting and discuss the delays with our clients. Ensuring the management of the claims and the follow-up of the irregularities. Scheduling of agents' work hours. عرض أقل  Preparing load plan/instruction Ensurnig a safe and optimum distribution of pax and load including cargo with and without dangerous goods in accordance with IATA DGR manual. Preparing loadsheet and ensuring a safe and an optimum center of gravity in accordance with ground operation manual for each company. Monitoring the correct loading and adherence to all safety limits. Coordinating and communicating with various internal and external parties (shift managers, ramp agents, flight managers, pilots). Reporting all irregularities that occur during the flight handling process. عرض أقل

  • Flight Coordinator / Supervisor

    Mar 2018 - Jan 2019

  • Centralized Load Control Team Leader

    Apr 2017 - Feb 2018

  • Centralized Load Control Agent

    Apr 2016 - Mar 2017
• 

  Air Arabia

  Feb 2019 - now

  •Leads and directs all Flight Dispatch personnel.•Supervise the performance of the flight Dispatchers, and in consultation with Line Manager, identifies improvement areas to provide training and development criteria for enhanced productivity of staff.•Ensure that Flight Dispatch performs safe and efficient Operational Control in accordance with the regulatory requirements and the Company’s policies and procedures.•Partner with Stakeholders to plan and execute flight dispatch: initiation, continuation, diversion, and termination of flights, with focus on safety, punctuality, cost effectiveness in operations.•Obtain timely, accurate and legal “Landing permit Rights” permissions necessary for scheduled/non-scheduled flights.•Ensure that flights are safely and efficiently planned, cleared and monitored in accordance with established standards and regulations.•Establish standards and procedures for the safe exercising of Operational Control.•Disseminate information regarding new developments in daily operations.•Monitor the aircraft status report on daily basis and advice the flight dispatcher about any operational or engineering requirements.•Review the services provided by external service providers once a month and report to Head of Operations when conditions of Service Level Agreements are not met.•Evaluate Flight Dispatch personnel are current and qualified in the applicable competencies of Operations control.•Determine Flight Dispatcher training courses according to regulatory requirements.•Ensure the aircraft and dispatch library are timely updated.•Investigate Flight Crew Reports or other related reports involving Flight Dispatch operational control decisions and respond accordingly•Collate the OTP information of the department for the daily, weekly OTP meeting to ensure all delay information are compiled for presentation and discussion. عرض أقل  Ensuring a good flight planning by generating routes within safety and low cost and less time to minimize cost and increase OTP. Analysing Weather condition for each departure Station and Arrival as well as departue/destination/enroute Alternates. Preparing Briefing Package in accordance with the operation manual (OFP, Charts, Weather, General Declaration ....). Managing slots allocated to the flights and requesting improvement, if possible, to maintain the schedule. Prepare Aircraft Rotation taking account all factors that may impact operation (WEATHER/NOTAM /MEL/…). Following up and anticipating in case of delays that require an intervention in regards to crew and/or flight rerouting and/or swap machine, ... to avoid/reduce the impact. Monitoring crew during day to day and holidays and outside office hours. Coordinating with engineers for maintenance needs and AOG cases. Coordinating With ground staff for ground operational needs. عرض أقل

  • DUTY OPERATION CONTROLLER

    Jun 2023 - now

  • SENIOR FLIGHT DISPATCHER / FLIGHT CONTROL

    Feb 2019 - now