Amanda Gonzalez Izquierdo

Experience

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  Rutgers University

  Sept 2018 - Jan 2022

  - Organized and hosted webinars and workshops for the Rutgers Advanced Institute of Critical Caribbean Studies.- Oversaw collaborations with local and international organizations, coordinating complex scheduling and creating documents in multiple languages.- Recruited graduate students and faculty to become affiliated with the Institute.-Reviewed chapters of Decolonial Feminism in Abya Yala: Caribbean, Meso, and South American Contributions and Challenges (Rowman & Littlefield, 2022) for style and content, formatted collection in accordance with press guidelines, and collaborated with authors and translators. Show less - Supervised a team of graduate students and professionals and implemented plans to advance the Comparative Literature department’s initiatives.- Coordinated “Pedagogy and Black Lives Matter” events, assigned tasks to team members, set project deadlines, and oversaw the production of related web content.- Managed and updated Comp Lit: The Magazine, creating and coordinating story schedules for more than 20 contributors.- Consulted with faculty and community organizers and supervised team members in developing tailored web-based workshops.- Monitored team output and implemented necessary changes to future events or activities. Show less -Created guidelines for abstract reviews for the Comparative Literature department’s graduate student conferences and supervised abstract review committees.-Performed needs assessments of departmental websites and completed redesigns to improve accessibility, readability, and navigation.-Identified opportunities to improve training to help instructors meet the needs of diverse learners.-Analyzed feedback from event attendees and implemented changes to workshop, lecture, and webinar events.-Led professional presentations for diverse audiences of instructors, students, administrators, and community organizers. Show less

  • Instructor of Record

    Sept 2020 - Jan 2022

  • Research and Editorial Assistant

    Aug 2020 - Jan 2022

  • Digital Coordinator

    Jan 2020 - May 2021

  • Graduate Fellow

    Sept 2018 - Aug 2020
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  FIU Online

  Feb 2022 - Feb 2024

  -Consult with subject matter experts (SMEs) to design online courses, providing expert guidance on all aspects of course design, accessibility, educational technologies, and Canvas shell management.-Develop and deliver training and professional development opportunities for instructors and instructional designers.-Serve as Tool Champion for Perusall, FIU's fastest-growing educational technology tool, by providing training, assisting instructors and designers to successfully implement the tool, and working with them to proactively identify challenges and solutions.-Spearhead the Showcase Course initiative and chair the committee by setting goals and deadlines for committee members, monitoring team output, and collaborating with other instructional designers in the creation of content.-Collaborate with instructors in writing and developing learning objectives, ensuring alignment of course components, and certifying courses for High Quality and Quality Matters, contributing to FIU Online maintaining the #1 spot in the nation for QM-certified courses.-Establish and maintain collaborative relationships with FIU faculty, library staff, and representatives from other universities and educational technology companies to advance FIU Online initiatives.-Maintain functional competency with media design and creation skills, LMS tools, and educational technologies.- Supervise a small team of interns during the Summer Youth Internship Program (SYIP) in partnership with Miami-Dade County Public Schools. Show less

  • Instructional Design Consultant

    Sept 2023 - Feb 2024

  • Instructional Design Specialist

    Feb 2022 - Sept 2023
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  QM Quality Matters

  Jan 2023 - Feb 2024

  Quality Matters Peer Reviewer

  - Contribute to the quality assurance process by evaluating courses to provide feedback and recommendations on how a course can be improved to meet Quality Matters Standards.

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  Cidi Labs

  Feb 2024 - now

  Customer Success Manager

  - Deliver tailored training sessions, product demonstrations, and Q&A forums to empower higher education and K12 institutions, ensuring they meet their educational goals.- Guide institutions in creating effective course templates and provide customized instructional design support to improve course delivery and accessibility.- Create and promote self-service resources, online guides, and webinars to foster independent learning and skill development.- Manage a diverse portfolio of higher education, K-12, corporate, and non-profit institutions, providing personalized support and tracking each customer’s progress through detailed custom HubSpot CRM records.- Foster strong relationships with clients by proactively engaging with them, addressing their needs, and promoting long-term engagement and satisfaction.- Collaborate with cross-functional teams (Sales, Support, Product Development, and Marketing) to ensure customer needs are met and to enhance service delivery.- Identify opportunities for further collaboration and growth within existing accounts, working closely with the Sales team to expand services. Show less