Susan Lauwo

Experience

• 

  University of Cape Town

  Feb 2016 - Nov 2016

  Computer Science Tutor
• 

  TTCL-TANZANIA TELECOMMUNICATION COMPANY LIMITED

  Dec 2017 - Feb 2018

  Telecommunications Engineer Intern
• 

  University of Cape Town

  Aug 2018 - Oct 2018

  Electronics Tutor
• 

  G2L Technologies

  Feb 2019 - Aug 2019

  System Supervisor
• 

  True Bits Technologies

  Sept 2019 - Dec 2019

  IT Support
• 

  Stanbic Bank Tanzania

  Jan 2020 - now

  • Designing, developing, and executing client conversation portals to make bankers conversations with client’s meaningful and contextually relevant.• Building personalized, connected experiences across customer interactions and touch points.• Understanding the goals of customers and prompting them at the right moment for the right offers and on the right channels leveraging Behavioral Economics principles.• Collaborating with cross-functional teams and stakeholders to integrate personalization initiatives, ensuring alignment with business objectives and seamless execution. Show less • Managed conversations platforms (Customer 360 and Salesforce) used by Relationship Managers and Business Bankers to improve banker conversations, RM productivity, increased lead generation and conversion tracking.• Spearheaded initiatives to improve client experience through leveraging different touch points clients have with the bank.• Implemented Behavioral Economics Campaigns to solve for specific business challenges, realize the financial lift from them as well as improved client experience. Show less

  • Manager, Personalization

    Apr 2022 - now

  • Assistant Manager, Personalization

    Sept 2021 - Apr 2022

  • Business Lead, Platform Business

    Oct 2020 - Aug 2021

  • Graduate Trainee

    Jan 2020 - Sept 2020