Susan Lauwo

Susan Lauwo

Computer Science Tutor

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location of Susan LauwoDar es-Salaam, Dar es Salaam, Tanzania

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  • Timeline

  • About me

    Manager, Personalization | Personalization in Banking

  • Education

    • Marian Girls’ High School

      2012 - 2014
      Advanced Level (ACSE)
    • Marian Girls’ High School

      2008 - 2011
      Ordinary Level (CSE)
    • University of Cape Town

      2015 - 2018
      BSc Eng in Electrical and Computer Engineering Engineering
  • Experience

    • University of Cape Town

      Feb 2016 - Nov 2016
      Computer Science Tutor
    • TTCL-TANZANIA TELECOMMUNICATION COMPANY LIMITED

      Dec 2017 - Feb 2018
      Telecommunications Engineer Intern
    • University of Cape Town

      Aug 2018 - Oct 2018
      Electronics Tutor
    • G2L Technologies

      Feb 2019 - Aug 2019
      System Supervisor
    • True Bits Technologies

      Sept 2019 - Dec 2019
      IT Support
    • Stanbic Bank Tanzania

      Jan 2020 - now

      • Designing, developing, and executing client conversation portals to make bankers conversations with client’s meaningful and contextually relevant.• Building personalized, connected experiences across customer interactions and touch points.• Understanding the goals of customers and prompting them at the right moment for the right offers and on the right channels leveraging Behavioral Economics principles.• Collaborating with cross-functional teams and stakeholders to integrate personalization initiatives, ensuring alignment with business objectives and seamless execution. Show less • Managed conversations platforms (Customer 360 and Salesforce) used by Relationship Managers and Business Bankers to improve banker conversations, RM productivity, increased lead generation and conversion tracking.• Spearheaded initiatives to improve client experience through leveraging different touch points clients have with the bank.• Implemented Behavioral Economics Campaigns to solve for specific business challenges, realize the financial lift from them as well as improved client experience. Show less

      • Manager, Personalization

        Apr 2022 - now
      • Assistant Manager, Personalization

        Sept 2021 - Apr 2022
      • Business Lead, Platform Business

        Oct 2020 - Aug 2021
      • Graduate Trainee

        Jan 2020 - Sept 2020
  • Licenses & Certifications

    • Critical Thinking

      LinkedIn
      Jul 2020
      View certificate certificate
    • Design Thinking: Understanding the Process

      LinkedIn
      May 2020
      View certificate certificate
    • Golden Key

      Golden Key International Honour Society
      Sept 2018