Hossein Reyhani

Experience

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  Pooyeshgaraneh Farda Rayaneh

  Apr 2003 - Dec 2006

  Technical & Content Officer / Technical & Support Specialist

  • Participated in the Preparation of the company workshop, Hardware – Software – Network.• Standardized and Implemented Content Monitoring and Customer Support Processes.• Coordinated Context Providing team & other sections (Technical, Editing, Packaging, and Publisher).• Collected Five Educational Contents Personally.• Interacted with Customers (website users/training packages Consumers) and troubleshot problems.• Collaborated with development teams to discuss, analyze, or resolve Usability Issues. Show less

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  Iran Standard & Quality Inspection

  Dec 2006 - Mar 2011

  Technical Support Technician

  • Performed installation and maintenance of IT systems (computers, printers, etc).• Troubleshoot incidents by recording detailed information from the customer and relaying it to the correct department for further assistance.• Deployed and maintained security, and troubleshoot all hardware and software systems and services such as Microsoft OS application components.

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  Faurecia

  Dec 2006 - Mar 2011

  Quality Control Technician

  • Participated in applying for the Faurecia Excellence System (FES) in the QC Dep.• implemented the “Vehicle Seat H-Point Measurement System” in the laboratory.• 20% increase in Efficiency of laboratory and Incoming Inspection Deps.• Kept measurement equipment operating by Following Operating Instructions and calibration requirements, and called for repairs.• Responsible for Implementing internal system procedures and standards (Faurecia Excellent System, 7 Quality Basic, …) in the laboratory.• Participated in applying for the Faurecia Excellence System (FES) in the QC Dep.• implemented the “Vehicle Seat H-Point Measurement System” in the laboratory. Show less

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  Simulator Developer

  Mar 2011 - May 2014

  Technical Support Specialist

  • Participated in the preparation of company Workshop, Hardware – Software – Network.• Set up and Configured computers and peripheral equipment such as printers, scanners, etc.• Troubleshoot system failures or bugs and provided Solutions to restore functionality.• Talked Customers through a series of actions, either via phone, email or chat, ticketing system and, etc.• Decreased the Bounce Rate of the MMO game – Asmandez to 50% (80% to 50%).• Achieved the “Best Iranian Game” & “Best MMO Indie Game” – 2013 awards. Show less

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  Pooyeshgaraneh Farda Rayaneh

  Jun 2014 - Sept 2018

  Technical & Content Specialist

  • Collaborated with development teams to discuss, analyze, or resolve usability issues.• Informed website users of problems, application changes and updates.• Interacted with customers (website users) and troubleshoots problems.• Provided advice and training to users in response to identified difficulties.• Participated in the redesign of the website.• Reviewed and evaluated content for compliance with our policies.

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  Faurecia

  Jun 2014 - Sept 2018

  Quality Control Specialist

  • Participated in achieving IATF 16949 standard.• A Key Member of the B90 (Renault Sandero) Localization Project Team.• Managed the Laboratory due to the reposition of Lab Experts.• Project Coordinator for laboratory design and implementation on the new site.• Administered program for the Scheduling and documenting maintenance, calibration (internal or external), internal surveillance, and qualification of laboratory/Jit/Welding equipment and instrumentation.• Administered program for the scheduling and Coordinating of the COP test (Front and Rear Seat).• Recorded all experimental data and test results (seats and components) accurately and in the specified format.• Maintained a Safe and Healthy Work Environment by following Standards and Procedures and complying with legal regulations. Show less

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  Simulator Developer

  Sept 2018 - Dec 2019

  IT Support Manager

  • Managed a dedicated support team, overseeing their activities, scheduling, and performance.• Enhanced the speed and reliability of the company's Local Network by 20% through strategic improvements.• Established standard operating procedures and best practices, offering written protocols and guidance to IT to streamline operations.• Compiled technical knowledge into comprehensive manuals, FAQs, and other documentation for easy reference and training purposes.

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  CBRE Canada

  May 2021 - now

  Technology Analyst

  • Provide comprehensive support for end-user hardware, software, security, and network connectivity to ensure peak performance and user satisfaction.• Create and distribute IT-related newsletters to stakeholders, informing them about updates, best practices, and upcoming changes.• Properly prepare damaged hardware for partial repairs, including the replacement of spare parts as needed, to restore functionality and extend equipment life.• Use Active Directory Users and Computers to manage domain users, and directory service administration.• Troubleshoot Apple hardware and iOS platform applications and, resolving issues.• Handle IT support tickets efficiently using ticketing systems such as Service Insight and ServiceNow, ensuring that technical issues are resolved on time.• Proactively manage, troubleshoot, and resolve system service issues by identifying, analysing, and implementing corrective actions.• Encourage effective collaboration among CBRE platform players, and third-party to address technical and non-technical challenges.• Familiar with Microsoft Intune admin centre for efficient device management. Show less