Experience

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  Stayonline

  May 2006 - Mar 2007

  • Call Center Supervisor

    Aug 2006 - Mar 2007

  • Tier 2 Lead Analyst

    May 2006 - Aug 2006
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  Lodgenet entertainment

  Mar 2007 - Mar 2010

  • System Engineer 1

    Sept 2008 - Mar 2010

  • NOC Specialist

    Mar 2007 - Sept 2008
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  Craftsman unlimited

  Mar 2010 - May 2012

  Network administrator
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  Applied global technologies

  Apr 2012 - Jul 2013

  Technical support specialist
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  Greensky®

  Jul 2013 - Apr 2017

  Help desk lead

  As the Subject Matter Expert providing expertise with both Apple andMicrosoft systems, I supported 15 help desk personnel and lead a team of4 within the same group. My input was the last sought before escalation tovendor or administration teams for system-wide issues.

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  Oxford global resources

  Apr 2017 - Jul 2017

  Mac os engineer

  At Oxford, I was contracted to Spelman College to implement their JAMFenvironment. Over a 60-day period, I fully implemented the JAMF systemfor 300 faculty and lab machines over a dozen departments.• Managed JAMF Casper system• Created and deployed software packages to lab Macs• Implemented AutoPKG to deploy third party patches• Assisted AD Sys Admin with projects as needed

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  Blueprint rf

  Aug 2017 - Jan 2021

  As RNOC Supervisor, I took on the role of a Client Relationship Manager.During my time there, I was the primary point of contact for three majorhotelier brands, in regards to their HSIA systems. My responsibilitiesincluded engineering custom solutions for each property within thosebrands, providing a single point of contact to address concerns andissues, and managing the NOC personnel assigned to the support teamsfor each of those brands.• Designed custom solutions for client requests• Provided complete start to finish communication on client issues• Supervised team of 10 NOC agents assigned to brand teams• Provided weekly support updates to client points of contact• Ensured that brand standards were met and adhered to• Assisted the Sales and Projects teams with new network designs toensure they meet client needs and adhere to brand standards Show less At Blueprint RF, I was responsible for the timely production of servers tobe shipped to customers nationwide. During my tenure I streamlined theprocess used to build servers which has brought the average time to builddown from days to less than an hour.• Organized tracking of produced and received servers• Optimized build and imaging procedures• Consolidated images to a single active image• Implemented new server request procedure to streamline theprocess and ensure timely, and accurate, delivery of warrantyreplacement and new hardware Show less

  • RNOC Supervisor

    Oct 2018 - Jan 2021

  • Server Production Manager

    Aug 2017 - Oct 2018
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  Southeastern computer associates | s c a

  Oct 2021 - now

  Solutions engineer