Joseph Mufaya

Experience

• 

  J-L&R Engineering and Supplies

  Nov 2015 - May 2016

  General Engineer

  JL&R being an emerging start up construction company at the time, working there gave me a broad view and involvement in a number of aspects of a dynamic startup.Supported in key day to day activities which included;1. Company Database maintenance - running projects, human resource records, company assets etc.2. Admin - Ensuring stationary stock for office usage. - Responding to phones and on site customer queries. - Handled customer complaints at level 1. 3. Looking for new business opportunities.Key project I supported on was construction of an oil seperator chamber for the fillings station at AEL Explosives at Kafironda Plant Mufulira. Mostrar menos

• 

  Huawei

  May 2016 - now

  Key Achievements and Responsibilities.1. Deployed and coordinate a team to monitor and maintain the Element Monitoring System at a Key MTN Zambia newly build Datacenter. The elements include HVAC, Power Supply and security systems.2. Manage a multi vendor/ technology team of 40+ Engineers to run day-to-day activities on the MTN Zambia NOC, Datacenter and Field teams. 3. Coordinate with management, MTN Zambia 3rd party providers and customers to delivery key daily, weekly and monthly operational/business targets.4. Periodic Value Presentation to both management and customers. Mostrar menos • Tracking of daily incidents and shared input for the project's network problem/risk management.• Coordinated with Front Office team, Backoffice and NOC Manager to ensure customer communication flow during the life time of major incidents.• KPI Analysis and tracking of Network Availability, CSSR, CDR to ensure performance above target. Tracked end to end closure of KPIs below target. • Actively supported in the usage deployment of WFM@OWS a new workforce management tool. This involved optimization of the Field Process to ensure quality management of daily corrective, preventive maintenance and planned maintenance tasks for all on-site engineers.• Track implementation and support MTN Project Management Office(PMO) policy/ tasks delegated to me. Mostrar menos

  • NOC Manager

    Jan 2021 - now

  • FO/ EBU Help Desk Manager

    Jan 2018 - Jan 2021

  • O&M Management Engineer

    May 2016 - Jan 2018