Experience

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  Merck (via telerx)

  Feb 2006 - Aug 2007

  Human resources employee services

  Operated as a valuable link between client and their customers by serving as an HR resource to over 35,000 employees, resolving inquiries by telephone or email with a great sense of customer care in a fast pace call center environment. Counseled employees and researched HR related concerns for all internal and external USA customer base that includes active and terminated employees, union and salaried employees, retirees, spouses, administrators, HR Business Partners, managers, employment verifiers, and vendors. Navigated through multiple HR information systems, resources and tools to investigate and provide accurate answers concerning policies and procedures, benefits, payroll and taxes, disability and FMLA, COBRA, employee data corrections, 401k and pension, healthcare benefits, new hires, and long-term stock incentives. Developed training programs, presentations, and documents to establish effective working relationships between colleagues and clients to better serve customers. Show less

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  Octagon research solutions

  Dec 2007 - Oct 2010

  Hr generalist and recruiter

  Developed new and modified work methods, records and files management processes, guidelines and procedures, and automated work processes for the conduct of administrative and program support functions for an entrepreneurial organization of over 200 employees. Developed and coordinated implementation of new employee orientation program, employee self-service system, as well as technical implementation of new recruitment, background check, and drug testing system (ADP). Created, standardized, reviewed, and edited formal correspondence, policies, employee handbooks, and standard operating procedures for use by managerial staff and employees. Supported implementation of new payroll system, processed bi-weekly payroll, and corresponding reports for over 200 employees. Actively sought, recruited and placed candidates into entry- to mid-level positions. Conducted analysis and reviews of recruitment processes in order to recommend and improve the efficiency of hiring system, recruitment sourcing, contract management, and communication channels. Facilitated and coordinated efforts with contract organization and their contractors. Organized and coordinated in-house career fair and interviews, scheduled and booked travel arrangements, arranged for authorized access to facilities. Show less

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  Us agency for international development

  Oct 2010 - May 2016

  Support over 4500 locally employed staff (i.e. Foreign Service Nationals/FSN/LES) in over 80 overseas missions and advised Executive Officers and local employed HR staff on FSN related policies. Provide policy and guidance on a wide range of FSN cases related to principles, past practice, and interagency regulations to perform detailed analyses and draw conclusions on complex issues, problems, and situations. In an ever-changing, fast-paced work environment, actively took on lead roles for various management priorities to include Secretariat of FSN Advocacy Council; HCTM’s designated coordinator for FSN Conference preparation; SME and project manager for classification platform change from decentralized to centralized approach; FSN personnel SME for overseas personnel system requirements gathering; and discussion coordinator for compensation and wage freeze impact and recovery discussions. Directly classified and prepared documentation for a full range of positions to include controversial jobs that are not directly covered by existing classification standards. At the forefront of FSN compensation concerns, presented and drafted internal USAID communique on State department wage defrost plans. Show less Supported over 1500 civilian personnel and Foreign Service Officers. Skilled in applying, researching, and interpreting complex laws, regulations, policies, and precedents in order to facilitate the movement and promotions of Foreign Service Officers on assignments, transfers, tenure, training requirements, travel, medical clearances, security clearances, badging, life events, and other necessities for all types of assignments. Processed full range of complex and basic personnel actions, and through verbal and documented trainings trained other assistants and specialists. Initiated the development of technical documentation for HR actions to include processing guidelines, checklists, and analytical spreadsheets to assist team with time sensitive and effective actions. Relations oriented by consulting and coordinating directly with client FSOs and regularly interfaced with the overseas Missions and headquarters Offices of Security, Travel, Budget, Information Technology, General Counsel, and the Finance/Payroll. Knowledge of, and skilled in applying and interpreting, regulations, policies, and precedents of Federal employee retirement, group life insurance, health benefits, and Thrift Savings Plan programs sufficient to counsel management, employees, and beneficiaries on program coverage, options, variances in coverage, and advantages and disadvantages of benefits. Show less

  • Human Resources Management Specialist (Programs, Classification, Compensation)

    Jan 2013 - May 2016

  • Human Resources Assistant (Foreign Service)

    Oct 2010 - Jan 2013
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  National institute of allergy and infectious diseases (niaid)

  May 2016 - now

  Administrative officer

  The Office of Administrative Services key functions are to (1) Exercises the key responsibilities of the Executive Officer, NIAID; (2) directs, coordinates, and conducts administrative activities of the Institute by providing advice, guidance and services in the areas of: (a) administrative management for the extramural, intramural, and Office of the Director organizations of the Institute; and (b) management analysis; (3) advises the Director, Deputy Director, Deputy Director for Science Management and Operations, and Division Directors on developments in management and their implications and effects on program management; and (4) develops policies on administrative management and prepares and issues procedures and guidelines for implementation of administrative policies and requirements. Show less